QW Furniture

Exceptional Quality and ServicenThe furniture we purchased from QW is stunning (Bayfield Dining Set and Farmhouse Hutch/Buffet). It is exactly what we wanted, and we could not be happier with our dining room set. When we started considering QW, we were a bit apprehensive about ordering furniture sight-unseen. Then we connected with Brittney, and she was amazing. She answered dozens of questions, sent us wood/stain samples... and was attentive and patient every step of the way. As wonderful as the furniture is, the customer service is a huge part of why we bought from QW. It takes some time to make quality wood furniture, but it is 100% worth the wait. The bottom line is that everything from our first question to the final delivery and set-up could not have been better. We are beyond pleased and will be return customers

Super nice, very patient and understanding. They want you to be happy with your purchase.

When I found their products online I liked what I saw. I called to confirm I’d be getting what I wanted. The customer service was top notch, the product was better than I expected, and the delivery guy was awesome. If you have hesitation let me tell you it will be more than you expect. Thank you QW, the experience was positive.

The furniture is beautiful and well made, but the finish on my furniture is horrible. Here is my story. I was looking for solid wood furniture to update my bedroom and found Quality Woods. I was hesitant to order furniture online that I had not seen. After looking at the reviews and talking to customer support, I decided to order. I ordered 6 pieces from the classic shaker collection and anxiously waited for the delivery not knowing what I would get. My furniture was delivered Wednesday March 3rd, 2021. The delivery team did a fantastic job of moving the furniture into my room and setting it up. They were kind, courteous, and professional. The only problem with the delivery was the fact that there were no brackets to mount the dresser mirror. The delivery team assured me that they would be coming through in a couple of weeks and would stop by to mount the mirror and they did. The furniture is well made and I loved it. My issue with the furniture became apparent as I took a soft cloth to wipe off the travel dust. It was then that I noticed that although the furniture looked fantastic, it was rough and bumpy to the touch and some spots actually snagged my cloth as I wiped it down. I was so disappointed. The finish on 5 out of 6 pieces was horrible. My husband called to complain about the furniture and they told him that when the delivery team came to mount the mirror they would look at it and write a report so that they can address it with quality control to make sure it didn’t happen again. When the delivery guy came out, my husband showed him the finish and all the rough spots. The delivery guy said it looks like overspray and showed my husband how to take a plain white piece of paper and “sand off” the overspray. Huh? That was their solution? We were to do the work ourselves on our brand new furniture? It did work in some spots, but not others. I still have rough to the touch furniture with a couple of runs from the stain and even a screwdriver size dent on top of my armoire. I am hoping that Quality Woods will work with me to resolve this issue. I hope my review is helpful.

The Amish secretary desk is an absolutely gorgeous piece of furniture! I am thoroughly impressed with the quality of workmanship and the overall beauty of the piece. I was a bit apprehensive about ordering an item like this on the internet. But the customer service folks answered all of my questions, made it easy to order samples in advance so that I could see the wood and the appearance of a finish in my home before I purchased it it was excellent customer service, and it resulted in a beautiful new piece of furniture in my home