Verizon Authorized Retailer – GoWireless

The Clinton Utah store has the worst service. When I purchased my phone in May it was on backorder. I was told it would arrive in 14 days. After a month I received a notice it was in & when I called the store they stated they did not have it. I finally got it from the Layton store. They could not understand why the staff in Clinton could not get my phone which records showed was delivered to them. Recently I have been trying to get an adapter for 2 phones. I can't order them through the store and I can't pay up front for them so they can be at aside for me to pickup. They don't open the store on time & they are quick to blame Verision as a company for all their short comings.

Brock at Clinton vzn is the most helpful gentleman around. He always takes time for me and even opens door to let me out. Thank you Brock.

Will not buy a phone here again. I told the sales rep it was a Christmas present and I did not want it activated. He activated the phone anyways. Made it so I could not get in touch with my daughter while she was out with friends and took over an hour to correct the error with Verizon. Once we finally got her old phone reactivated she started receiving multiple texts saying congratulations on your new phone completely ruining the suprises.

The employees seem okay. My problem is I paid 134.00 to enter into a contract saying that I have unlimited screen protector replacement for two years. After the first year they changed the policy to three replacements. So if they can breech their own contracts at will why should I not get my money back. Just for that they get a big douche rating.

I was really disappointed with the service I got from the Clinton Store, your sales person Nate in particular. At the time I purchased my phone, they were out of the clear case. He gave me two cordless chargers and told me to bring one back and he'd swap me out for a clear case. He said he'd have it in a day or so and would call me. I called back three days later, I was told by the young man that answered that Nate was in the bathroom. He text Nate, (in the bathroom) and he told him he would follow up and call me right back. I never heard back from him. So, I called back again, two days later, guess what? Nate was in the bathroom when I called. The young man said he promised he'd have him call me back. He did, about an hour later and told me he cleaning crew had tossed the sticky note with my phone number. (Hard to believe, since I am in your system and had left my name AND number with the kid that answered the phone). He was indifferent with me on the phone, but said he was getting the case from his Centerville store and would call me when he had it. He called the next day and informed me it had arrived. I went in the following Tuesday to get the case. I walked in and the kid at the counter told me Nate was in the bathroom again! He actually said, he spends a great deal of time in there with his phone. (NOT a good luck on your customer service). The kiddo swapped my glass that wasn't sticking properly and had to text Nate to get out of the bathroom to do the swap. I brought the extra wireless charger and he said I had to give up my other case instead because of an error with a coupon. He was snippy and not at all helpful. I am happy with my new phone, but would have liked to keep my other case, as promised. I won't go back into that store again.