Ashley HomeStore

UPDATE 12/4nStill no couch. Still being given dates, then canceled. They have knocked roughly 40% off, but I'm still waiting for the couch....nnUPDATE 9/21- I emailed, like requested, and received a response. It stated that I'd be contacted within 2 business days, which I was not. I emailed them back and was sent an apology and was told that I would be contacted asap. I was emailed by someone asking if I'd still like to cancel my order. I told them that I wish I could but I already have half the set. They told me that they would find out if my order can be expedited, and would get back with me. We were emailing back and forth pretty quickly, but when I responded stating that I think I should get a discount, I got no response. I emailed again today, with still no response. I'm looking to buy an additional sectional couch and a new bed, but I don't even want to go here for future purchases. This is unreal, the lack of communication is horrible. I'm a pretty understanding guy and if I could get someone to actually call me to discuss, it'd go a long way.nnI ordered a couch the first week of June, and was toldnthat it would be 2 weeks or so before delivery. I have since been given multiple dates, as each approaches it is pushed back further. I've spent a minimum of 1 hour on hold each time I've called and have gotten no results. The last call I made, I was told that I'd be contacted by the store directly, to discuss options. I waited over a week before I went in to the store on Saturday and was told that it was going to be November before I receive my couch. They told me that they were going to see if they can get it faster and would call me, I am still waiting on that call, days later. The couch in question is still being displayed in their store, with no notes about being out of stock. If I didn't already receive the love seat, I'd just cancel this order and go elsewhere.nI'm sick of waiting on my couch and even more sick of waiting on hold for an hour or more each time I call. This is absolutely insane to have to wait this long.

My 1st visit to Ashley home furniture. I was amazed that they make their own furniture. The furniture is very nice and sturdy. And I also want to give our sales person 5 stars, I think her name was Allison(Westland store). You don't meet many people with the excellent gift of great customer service, but this young lady did. Honestly people in the sales business don't move me easily, so this is truly someone to go see if you're looking for a great furniture experience ! She was funny, ,gave honest helpful advise, and allowed us to browse at our leisure. Oh after reading reviews, I must add that we did not purchase any furniture due to the extremely long delivery wait. But it was still an AWESOME experience!

I went in to just look around and was surprised by the selection and the quality of their furniture. Almost everything I wanted to see from the website was on display. I’m pretty sure I first dealt with Alyson or Alicia, she was wonderful. She showed me several options, made suggestions based on my floor and wall color, and was very knowledgeable. I told her I was going to continue looking, I like to do my own thing, in the interim she had a customer come to pick up their order. She immediately had her co-worker Brenda (maybe) assist me. Everything was smooth and it was such an awesome experience. They have come a long way from the suit and tie what can I get you to buy days. I was very pleased. Thanks again!

First of all, they screen any reviews you place directly on the website products and simply do not post the bad reviews. I posted about a problem we were having with our new furniture and they simply did not allow it to be posted. Next I contacted customer service to get the problem addressed. It is always at least a 15 minute hold time to get to talk to a human (whether it is just to check on shipping or to discuss a problem). I was told I would receive a call in 24-48 hours to set up an appointment to have someone come look at the problem and we are at day 4 with no phone call received. I'm glad we did not buy the additional warranty if this is how they are going to treat customers.nnUpdate 11/30/2020: emailed customer service, have now placed 3 phone calls and still no progress on resolution. Reducing to one star and would give you zero if I could.nnUpdate 12/8/2020: Still have not received any phone calls to schedule the service appointment.nnUpdate 1/10/2021: Zero contact from anyone regarding my issue since last updatennUpdate 1/29/2021: Emailed again, still no response or contact from this company.nn2/2/2021: Received email asking for picture of problem. Sent video of problem since it has to do with movement and sound. Was told they are looking into it and would get back to me.nn3/17/2021: Still no response or progress. Chair is driving us nuts.

We purchased new living room furniture from Jessica a little while back not only was she friends, & uplifting but she was honest and knowledgeable! I recommend everyone to buy from jess!!! The delay was definitely a little longer than we wanted but we found what we loved and we felt comfortable. Huge selection as well! Definitely go and check it out and ask for Jessica!