Lifestyles Hot Tubs

We purchased a Hot Springs Pulse hot tub from Lifestyles in Ann Arbor in August of 2019. The purchase process and the hot tub itself were great. The hot tub was delivered on time and we are very happy with the product. Since then, however, support from Lifestyles has been non-existent.nnBecause of the hardness of our water, we had a very difficult time getting the water balanced and the salt system working properly. It took weeks of contacting Lifestyles, both the Ann Arbor location and corporate in Fenton, to get anyone to help. While they finally did assistance, subsequent requests for help have been ignored.nnIn addition, within a week of delivery, the back panels on the hot tub began to detach from the frame. We contacted Lifestyles in September of 2019 to submit a warranty claim and have someone come out and fix the issue. We did not hear back from anyone until January 2020, after many attempts to contact via phone/email and in person, and over 5 months after we reported the issue. At that time, we were told the claim was submitted and would be handled in the spring, once the weather warmed up. Obviously, the pandemic hit and changed plans. We understand that completely, and gave the company time to adjust, reopen, and get back to normal business (or at least close to it). Staring in May we began reaching out for an update on our claim. We receive no response, nothing! We finally went into the Ann Arbor location and were told we were bumped back to the top of the list and would hear something within a week. That was over a month ago, and still haven't heard anything.nnBottom line, if you want a good product and sales experience, Lifestyles and Hot Springs are great. If you want someone to stand by their product and provide customer service, go elsewhere!!!

Great staffnAuburn Consulting Copier Repair Service and sales

Great place. Great customer support. Took hour on phone with me guiding, educating on new spas. Down payment completed. Highly recommend Lifestyles Hot Tubs.

I was very pleased with their speedy response and friendly approach. My questions were answered with clarity and patience. Was able to close the deal within 24 hours.

Go see Liam he is the real deal. We called asking about pool floats so we could take down the river over the 4th weekend. He said they don't have any for sale but he did have some promotion ones for free we could come get in his storage space. We arrived after and noticed the guy climbed a high ladder to get to some old dusty box to get us some floats be has there for 2 years. When we arrive he was here you go. Have a great weekend! I'm not in the market for a jacuzzi or pool but if I was. Liam has my business.