T-Mobile

They are a great help there.I love going there the people are very nice

We went in the T mobile/sprint store in Grand Haven on Sunday 08/25/2020. I turned in my phone and upgrade and our 12 year old special needs daughter got a new iPad she uses it a communication device since she is non-verbal. It was taking forever to transfer our stuff over from the old devices to the new (their WIFI is super slow) my old phone kept on dying so the new phone was charging with their charger and my old one unfortunately they didn’t have another charger so they used our daughters special purple sparkly one with our cube. She wanted that specific phone charger from Target after a couple of weeks of non stop asking we purchased it for her. Well by accident we left the charger and cube there which is fine we will get it the next day since they were closed already. Because of our work schedules we were unable to make it the next day. My husband contacted the store on Tuesday to let them know and we will be stopping by to come get it. He was told on the that an employee took it home. Well of course not cool why would an employee even do this ? That is stealing from a customer at a place of business. My husband went to the store to pick it up and the guy at the door just gave the purple cord to my husband. My husband said and the cube please then you could hear a female in the store saying “really”. Ok you think we wouldn’t have noticed that the cube wasn’t attached? Again it’s a 12 year olds iPad charger you took home and then now you don’t want to give it all back to the owner. You work at a cellphone store buy your own instead of taking advantage of your customers. Our daughter was so upset because we left it there by accident in the first place and couldn’t get it the next day so getting it finally on Thursday in her world was forever. We just purchased our new devices (they weren’t cheap) they have our numbers instead of another employee taking something that is not theirs they should have called us and kept it aside. I am very disappointed with this store and what that particular lady did she should be ashamed of herself. I know where I work I probably would loose my job stealing from customers does she not know they have cameras there ? We are very disappointed And to hurt a child like that who doesn’t understand why she has to wait longer for something that is hers because someone took it.

Nothing like being a loyal Sprint customer for 15 of the last 16 years and are informed there's nothing they can do for you when you want new phones and a new call plan for your FIVE lines. Was told I'd have to cancel my five lines, turns my phones in, have someone else open an account while losing our phone numbers of many years. I don't want to be on someone else's call plan. Why can't a loyal Sprint customer get some love for being with them for many years? Complete B.S.

After switching 4 lines and getting a new phone number. Sales associate neglected to tell me I had to call customer service and end contract. The phone number that wasnsupposed to be shut off cost ME. 500$nsneaky charges bad service. Forget about customer care. I will tell everyone I know to stay far far away. I would give a zero if I could.

Dave was Extremely helpful and accomplished all my concerns and then more.I can't be any more Happier.