The Carpet Guys - Troy, MI. Oakland County

Our new floors and carpet were installed this week and we are through the roof with how amazing it all went. Matt J was our sales person and he was such a great help throughout the process. Just days before the install we were having some issues and him and the customer service team did everything to make sure it all worked out. Scott who did our laminate was extremely knowledgeable and talked us the whole way through it. Even things that I thought that were going to be hard to work around he did and exceeded my expectations. We also had Edgar come out and do our carpets. He was kind, fast and worked with no breaks even though he could. We are just so happy from start to finish and now we can enjoy our beautiful new floors. Thank you ud83dude0a

The entire experience was amazing. From the start with my salesperson, Nick, to the installation headed up by Rudy was super easy. I absolutely love the carpet I selected. If I had to change one thing, it would have been for them to start early on the day they came. It ended up going into the second day because of my staircase. It was known that it was going to be quite an undertaking. We managed through it and the work is beautiful. Thank you for delivering what was promised.

Bryan our sales guy was awesome. He took great care in measuring our floor space, creating a diagram and helping us pick the perfect carpet. Gus and his team were amazing. They came in and went to work right away moving furniture and prepping for our new carpet. They did a great job installing, did it quickly and put all furniture back in place, asking for a final inspection by me. It was a terrific experience! Would not hesitate to call Carpet Guys again.

John (our sales guy) was polite, on time, professional, and a pleasure to work with. He knew his stuff and was able to give us several options based on what we were looking for. Even my kids enjoyed being around John while he was here. Jose M was our installer and he was incredibly awesome! Jose and his team were on time, Professional, and very fast! We had carpet ripped out of our basement and new carpet installed and everything looks fantastic! Jose even walked me through what they did and made sure I was happy before he and his team left.nWe received a couple different quotes to carpet our basement and the carpet guys came in at the best value with tons included such as moving furniture, tearing out existing carpet and transition plates. Their selection was great and the sales guy even walked us through how the color would look in a basement with fluorescent light.

So I had a nice sales guy come in and sell me some carpet. I went with this company as they insured I would have my install done prior to my move in date (I paid extra compared to their competitor because of the Guarantee install date). The weekend after I purchased the install I was told I would receive a call that weekend with a time. I did receive a call on Saturday and was told the installer would call me before the end of the weekend. I did not get a call so I called Sunday afternoon and spoke with Justin who informed me that the installers get their schedules first thing in the morning and I would receive a call in the am. Call never came so I called again around 3 pm and then was informed the installer only calls when they are 30 minutes out (at this point the whole day is wasted). 2 pm arrives of install day and what do you know the installer calls. He tells me he will be there at 4. I go the house about 30 minutes away and kick all the contractors out. I get another call from the installer at 4:15 telling me he will now not be here until 5:30. Now I’m frustrated and call carpet guys again and speak with Justin. He apologizes and tells me he misspoke. Things happen so ok I get it but I would like to speak with a manager. He said he would have his manager Roxanne call me back (Shocker as she never did). It’s now almost 6:15 and installer has not shown up. Here I am wasting money on contractors and I have movers scheduled first thing tomorrow morning. What a fail carpet guys. The carpet was a big piece to this puzzle as I’m a single dad with two young sons trying to have the home ready for them. Very unprofessional. I would not be able to recommend you to my clients, friends, or family and I am in the real estate businessnnUPDATE 2/25/2021.nI must say how impressed I am with the way this company turned this around and made things right. Joe (owner) responded the evening of the incident and then I received a call from Roxanne the next morning. From this point on the communication was on point. The installation looks great. We had an issue with the installer cracking my base board however Roxanne made sure she had someone out to fix it. Way to go Carpet Guys. This is the way to do business and make things right. Now a happy customer. Thank you