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T-Mobile

535 W 14 Mile Rd, Madison Heights, MI 48071, USA

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Detailed Information

Place Types Electronics store
Address 535 W 14 Mile Rd, Madison Heights, MI 48071, USA
Coordinate 42.5335661,-83.1128304
Website https://www.t-mobile.com/store-locator/mi/madison-heights/w-14-
Rating 3.2
Compound Code GVMP+CV Madison Heights, MI, US

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

Felicia Loi (02/21/2021)

Came here to upgrade my phone to the new Samsung and had a pleasant experience with Kris. I knew exactly what I wanted and how it worked as I have done this before at other t-mobile stores. The upgrade and switch didn't take too long and I left with my phone. Took a star off because I had to come back 10 minutes later because my phone wouldn't make calls which I should have checked before I left but the issue was resolved very quickly. Would come back again the next time I'm looking to upgrade.

Sandra Spencer (12/15/2020)

Never waited on at the store in a year in a year and a half. always get stuck with a manager Chris. This guy also doesn't believe in helping the handicapped or disabled people I would highly recommend not going to The store or any doings of business at this place. I was told by upper management they would help me. What's my 2nd time down at thenstore today he promised me he would help me. My friend went with me and I have photos of him at the store Brand new phone I just got. It's not working either. The only reason why it's getting a one star is because I probably wouldn't be able to post this on the Internet or wherever it's going.

Daniel Thurman (02/06/2021)

Went to store yesterday to pay my bill at the kiosk I’m looking for the option to pay by credit and the machine had to be rebooted. While I’m standing it’s a female employee there asking her coworker to take off there mask so they can take selfie’s. I had there discussion about a taco carry out so I was there longer than a couple minutes to the kiosk to reboot. No one ask could they help until I reached out for help. Someone pulled into the parking lot and I heard this same female say this customer bet not come through this door. The bottom line this store is unprofessional.

Zach Ashley (01/06/2021)

This company as a whole and this store specifically are great if you enjoy poorly trained staff. Or maybe staff that have been trained really well in how to be evasive, incompetent, and frustrating unless you're shelling out hundreds of dollars. Do yourself a solid and find a carrier that won't charge you a 5G price for a 2G performance.

Niambi Berry (09/15/2020)

My phone crashed and I’m so glad I came here instead of going through Apple! Great customer service, they told me how long it was going to be (Only 30 min) so I didn’t have to stand around inside the store. When I came back the tech that gave me my loner phone was super nice and offered to explain everything about it to me. I could just tell she’s very good at dealing with frustrated people. They literally lock the doors when they get to capacity and there are hand sanitizers and wipes everywhere, and no one wearing their mask under their nose. I was very comfortable and I definitely recommend!

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