Sunny's Pools & More Monroe

This place is honestly so amazing. They answer all my questions and is able to run a complete water chemical check and to tell me exactly what and how much to add. I went to pooltown and he brushed it off like it was nothing using the same strips I have at home and said I think a cap will do... this will be the only pool store I go to now!! Thank you for being so amazing!!

We’ve been using this store for 3 years, but it’s never been stellar service. Our pool was a great price, but took quite a bit longer to obtain than it was supposed...we tried giving the benefit of the doubt and continued to use them for all of our chemical needs. However, now Monroe doesn’t have a store because they can’t find staff for it. So I now have to travel to Flat Rock to obtain supplies at the normal price with my normal discount. Furthermore, neither the Flat Rock store or the Monroe store answer their phones hardly ever. I was running to Flat Rock today to obtain some test strips (that they didn’t have) and I was running behind. I called and left a message to do a curb side so I could get them before they closed. Called right when I got in the car (takes me about 20-30 mins to get there depending on traffic)...got to the store with no call back and walked into one person working the counter and the other two in the back who walked out with their mouth full of food, one with no mask on. I’ve been waiting for over 3 weeks for a call back from the owner about my skimmer and that still hasn’t happened. I’m frustrated with this company and really try to support local business, but can’t do it anymore. I will now just have my supplies delivered by an online company and pay just as much to not have to deal with the headache. I’m just amazed at the lack of management for these stores and that they are still in business.

Little bit of the wait but (I wish I knew her name) the lady helping us was absolutely amazing, she went out of her way to make sure we had everything we needed for our pool.

Very knowledgeable and helped me with testing my pool water. Great place and great employees!

I had such a great experience today at Sonny's Pool. Great customer service, so friendly & helpful. Again, thank you so much & God Bless You.ud83eudd29