Runyon's Furniture & Flooring

It used to be (what a sad statement to make) a good local store to shop for furniture and flooring, that was then this is now.nMy wife & I needed advice on bathroom flooring (3:30 Friday March 5) as we entered we were not greeted, in fact I said hello & got a mumbled response back, it wasn't a good start but we pressed on hoping for improvement. He was busy filling out paperwork up front and mumbled that he was about to go home soon and that someone else would be in, at some unknown point in time, so we took it upon ourselves to look around, even though we told him that we had many questions. When he did emerge from the front, it was a quick response of, I'm only here for a few more seconds, can I help you in that time, even one question would take longer than a few seconds. My wife was asking him what his professional opinion would be on bathroom flooring, his response was, I don't know what you want, even though we had just told him that we were there for bathroom flooring & would like his professional opinion, there was no professional opinion, in fact, there was no opinion at all, like asking someone on the streets as to what would be some good flooring choices. We decided to look at some flooring companies in Toledo Ohio and give them our money instead! Looking for service here is like looking for the proverbial needle in a hay stack, it cannot be easily found.

Purchased Coretec flooring that we installed and carpet that they installed. It's beautiful and perfect! Steve was super knowledgeable and helpful, gave a lot of details on the product which helped us make our selection. Also glad to support a small business!!

My husband and I updated our house this past winter. From painting, new floors, and furniture. We were not in the plans to but furniture at that time, as our old furniture was still in good condition but was too big and didn't match.nSo we set out to see if there was any deals. First we went to Durochers and I hated it. We weren't sure if we wanted fabric or leather. So we left. Our next stop was runyons as it was on the way to church that night. And they had huge deals for the end of year. There was a sectional I absolutely loved but it looked like fake leathe. Turns out it wast. We bought the whole set. The sectional, couch, lovesseat, coffee table, and rugs that were shown. It took time for everything to come as covid slowed down the process. But we knew this. The people helped us, spoke with us, and took time to measure and answer any questions. They talked to us about leather and fabric and which would be best for our family. The only thing I was not told was the money you can put towards your furniture for warrants. I wish they would have brought that up and we would of paid for it. We are just waiting on one piece of furniture. But now our house is comolete and came together very well. I again in the future will go to them first when I need to purchase a furniture.

Great place to shop for all your floor and furniture needs.

If i could give this place 0 stars i would! Unprofessional to say the least. We ordered a bedroom suite Aug 1 2020. We were told they had to order a king size so it could possibly take until the third week of August and at worse case the first week of September. Told them it was longer than i wanted but with things being behind because of Covid i could understand the delay of 4-5 weeks (remember that was the worst case scenario) we worked with Steve. We gave him a cash deposit until furniture came in. We called in the end of August and was told our bed would be here by the second week of September now, so after selling our old bedroom furniture, to make room for new set, we were sleeping on a mattress on the floor. I have severe back problems so this was not idea. The whole reason for a new bed set right?! Let’s fast forward 3 more weeks and 50! Phone calls later and at least 4 stops at the store itself, wondering what’s going on, i still have no bedroom set. After all the calls and going in there inquiring about our purchase and being told next week, next week, next week, (and at the time it was the beginning of October) we asked for our deposit back, and was told by our salesman Steve, who took our cash deposit at the beginning of August, that we had to talk to the owner to get our money back. This was on a Friday, apparently the owner wouldn’t be there until Monday. So again for the 100th time my husband drove out there to find it there was no refund left.nHere it is the second week of October and now we still have no bedroom furniture and was told if we wanted out deposit back they would take $120 for a restocking fee!!!! What?! For what?! My husband and i were not happy at all. This company took our $600 deposit in the beginning of August, and after all the lies and empty promises you’re going to take $120 for what? You don’t even have what we purchased on site and apparently not in stock. My husband was told yesterday (October 12) that he will only be refunded $480 of the $600 even though they didn’t have the bed for us, or they got the bed in finally, not a clue about the night stand, mirrors or dressers we ordered, and the bed frame would be delivered between 3-5 yesterday. Well guess what??!!! We get a call at 4:45 saying the bed can’t be delivered because they had another customer that was taken longer than expected. When told we would wait because we came home early from work to be home for delivery that even if it was 7 before they were done we just needed a bed they said sorry we will try and fit you in tomorrow!!!!nPLEASE DO NOT BUY FROM THIS COMPANY. EVEN WITH PAPERWORK WE STILL HAVE NO FURNITURE AND OUT $600 as of now. I will be looking into an attorney to get my full deposit back. I only went here to support our county’s small businesses. Definitely learned our lesson and will not do business with this scam of a company again.n*******************************************************nUpdate!!!!nThe bed did get delivered today, (OCTOBER 13)and they were here at 1pm sharp. They seemed very experienced and did a great job with set up. The bed is beautiful, and though I’ve cancelled rest of the order that didn’t arrive I’m happy with the bed and look forward to getting a good nights sleep!