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Cold Stone Creamery

2121 Celebration Dr NE Ste 400, Grand Rapids, MI 49525, USA

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Detailed Information

Place Types Bakery
Address 2121 Celebration Dr NE Ste 400, Grand Rapids, MI 49525, USA
Coordinate 43.0009565,-85.5930193
Website https://www.coldstonecreamery.com/stores/20214
Rating 4
Compound Code 2C25+72 Grand Rapids, MI, USA

Openning hours

Monday 12:00 – 9:00 PM
Tuesday 12:00 – 9:00 PM
Wednesday 12:00 – 9:00 PM
Thursday 12:00 – 9:00 PM
Friday 12:00 – 10:00 PM
Saturday 12:00 – 10:00 PM
Sunday 12:00 – 9:00 PM

Photos

Reviews

Benjamin McKim (04/13/2021)

Great place to get some ice cream. The cake batter remix is one of the best signatures they’ve got. The workers definitely don’t get enough credit when it comes to dealing with the rare nasty customers.

Karen Bradley (03/27/2021)

I am very disappointed this location is run by 18 year olds that have no clue about customer service.nEach time I entered there was one person attending customers and 2-3 others doing meaninal tasks.nWhen my turn did arise to order anbirthday cake the young gal had to ask several of the questions to a co-worker. Same customer attentiveness when I returned to pick up the $40 cake that was nothing like the order I placed as well as being sloppily done.

Annie lynn-le (03/23/2021)

Went here with my family last night & had 2 people working there. They were very friendly and helpful but what I didn't like and observed was in the 10 mins or so that we waited the girls did not change out their gloves between customers. They would fix the ice cream for one person use the same gloves to grab the card to ring it out on the register screen and then go back to the next guest. My sons credit card was even sticky from the ice cream . One person should of been ringing people out honestly and the other just making the food or ice cream. With a pandemic still in the air,nthis to me is a concern. Or at least they should change their gloves after every person's card transaction and ice cream made or shake etc. I will go back there again one just to check on this because maybe it was just these 2 girls that do that not everyone that works there and give them another shot at redemption. They were nice tho and the store was clean so thats a positive. One last thing would be also for future reference more pens to sign the cards with. I was offered and used the same pen my son touched, which hes family that was fine but after I left it on the counter still for thr next person to use. Seen no clean pen/ dirty pen bowls for exchange.

Kayla Hull (03/28/2021)

Last 2 times I ordered on doordash they didn't include any of my mix ins that I specifically paid extra for. This last time it was just gooey mint ice cream with maybe 5 little oreo chunks when I specifically ordered extra fudge, extra oreo and brownie. There was absolutely none of that and I threw the whole thing away and wasted my money yet again. Will never order from here again.