Sleep Number

Sheryl is the absolute best. She knows her stuff! She walked us through everything we needed to know and made sure we understood everything. Gave us some options, never pushed anything on my girlfriend and I. Made us feel very welcomed and very comfortable. Took her time with us, making sure we both got what we were looking for. Even if its just great sales it was a great experience. Which is why we made the purchase. We are very happy with our decision. Thank you Sheryl!

I had a wonderful experience at Sleep Number in Aurora, IL. Fernando was great. He explained things clearly. He gave my wife and I time and space to make a decision. Not once did we feel pressured to commit to buy a bed. Go to this store, try out the beds and I hope you're fortunate enough to get Fernando. I can't wait for my bed to be delivered!

My boyfriend and I came into the Sleep Number store with only a little knowledge of what the beds were like. Upon arrival, Mike greeted us at the door, masked and social distanced. He asked us a few questions and then brought us over to the P5 bed where we figured out where we felt most comfortable. After this we went to another bed where he put the feet warmers on and showed us a short video of the health benefits of a Sleep Number bed. The service was astounding. We left to think about whether we could spend that much and already had a follow up from Mike. We called a few hours later, asked a few more questions and our bed will arrive tomorrow! I am so excited and wouldn’t have purchased if the experience wasn’t what it was. Mike was not forceful or guilt driven like some sales people. He was educated on the product and genuinely wanted us to have a good nights sleep.

Aubrey was great and very personable. She gave us our space to discuss our thoughts, and helped us make a great decision.

Trying out the beds and seeing the pressure points was very positive. The staff during this process were very good. I ended up buying a bed (which I planned on doing anyways because of friends that have a sleep number).nnI decreased my, what would have been a 5 star score, to 2 stars for multiple reasons. First, during the checkout process, the sales person tried to slip in an extra purchase. Why do I say slip in? He very casually said he “will add this” giving the impression it was a freebie without explaining that adding this would cost over $200! Only when I saw the difficult to view computer screen with the addition did I question it. (Minus 1 star for this). He also was not aware of the 50 dollar reduction in price for the online promotion that could be used in store or how to initially give credit for this. (Minus 1 star for this). Finally, neither me nor my wife have any memory of being told any mention of the additional $199 delivery fee. (Minus 1 star for this). Shame on us for not questioning the total price at the time that included this fee as we only noticed it once home. At the time, we figured the extra cost was taxes due on what is after all a rather expensIve air mattress. Again, shame on us. I would have been glad to pick up bed from store myself to save myself the almost $200. No option to do this was ever mentioned let alone the delivery fee.nnThe checkout part of the experience left a bad taste in my mouth making me feel more positive about politicians and used car salesmen compared to the Sleep Number guys working on commission. I hope the mattress I bought lasts as I do not think I would go to these guys again based solely on what appears to be a less than honest attempt at jacking up the price.nnI can only hope the company actually reads the reviews in order to make the changes needed so other customers do not feel or get cheated.