3 Degrees Infrared Sauna Studio

I would rate a zero if I could.n1. This is not a relaxing place. It is completely open and your sauna room is not all too private. People blare their televisions (which I have never seen TVs in sauna - very backwards) or the employees are banging around doors and bins cleaning rooms all the while their loud washing and drying machines are running. I have never had a relaxing time at this place. I expect to be in peace when I am saunaing.n2. My personal experience:nI signed up during their 12 days of Christmas with Allie she informed me I would receive 2 free sessions and 3 free sessions (on top of the gifts of light) for a guest. They want you to pay extra for your guest to be in the same sauna (again this backwards because it costs them LESS money to be in the same sauna). Since Allie only verbally gave me these sessions and did not note of it, I was not honored these sessions. When my guest came with he was never informed he had to use all 3 sessions at once, so when we went a month later they said he couldn't go (even though this was agreed upon in my contract + bonuses). Later I found out Allie is no longer employed. I have worked in customer care for over 10 years, you always want to make your guests feel honored and taken care of. After about 3 months (and 6 unused sessions) I informed them I had a medical condition which has not allowed me to continue and that I have been disappointed with my membership and wished to cancelled. I was not honored and this conversation with the manager Ariel was not noted. I cancelled my credit card payments and received a few phone calls by an employee stating it didn't go through. The communication between customer to employees, employees to employees, and manager to employees is not happening at this place. I informed the employee about my medical condition she said she had no idea but would mail me paperwork (due to the virus) and that I need a doctors note otherwise my account goes to collections.nnOverall, this place is a mess. It is not relaxing or healing what so ever. The employees never know whats going on with their clients. The manager does not care about making the customer happy and HONORING their contract and bonus sign ups. They do not care about their clients only making money! I have been completely horrified and disturbed by this place!

I've had nothing but delightful customer service from both locations in Sioux Falls. I've seen other reviews give this place a negative review based on TVs being too loud in other rooms. That's just customers being rude, that's not the employees' fault. Everytime I go in they make it a point to let me know to be considerate of others trying to relax. Anyways, I love this place. It's a nice mini escape from daily chaos. After my session, I feel amazing and refreshed. I highly recommend this place to anyone! :)

I started going to 3 Degrees in January as I recovered from a very bad rheumatoid arthritis flare. In short, it is amazing. I have the option to watch/listen to tv or I can just sit in quiet. You can make the experience all that you want it to be with light and sound adjustements. The staff are knowledgeable and kind. I have notice great improvement in my mood and joint health as well as increased immunity over the last 5 months. I crave my twice a week visits. Thanks 3 Degrees!

Their Infrared Saunas are the best in town in my opinion, and I've been to the others. The entire staff are kind hearted, welcoming, and knowledgeable. They genuinely care that you are happy with the services offered.