Penske Truck Rental

I have to say that my day was going pretty good, well that was until I got a message on my dash that looked like the abs braking was having issues. So as I drove down the freeway going more than 65 mph this light wasn’t going away. I pulled over and shut the truck off, once I turn the truck back on the message went away. I started driving again and the message came back. I needed gas so I stopped in the next little town and while waiting for the truck in front of me, I called the Penske company in Amarillo Texas where I spoke with Robert who was very helpful, he suggested that I come in so they could look at what the issue was.nnIvan went and looked at the truck and couldn’t find what was going on, so he drove the truck and immediately new what the issue was. Both of my front tire bearings were bad.nnI shouldn’t have been driving this truck at all. To know that the people at the Carmel Indiana let me drive this off the lot is beyond crazy. I have only rented Penske trucks. I might rethink this next time.nnI have to thank Ivan, Robby and Robert for all their help. Ivan really went above and beyond his call of his job, he was late going home to his loved one, all to make sure I got a hotel and got dinner. Also, I have want to thank Diane for getting me another truck and people to reload it.nnThank you!!!

I would not recommend renting a Penske truck I rented a Penske truck 3 weeks in advance and they called me the same day as pick up telling me the truck would not be ready for another day then I had to drive an hour and a half to pick up the truck truck was not cleaned properly head to re clean the windshield because all there was was streaks in it headlights are very dim and are pointed straight up to the trees so you can't see the road radio works when it wants have had nothing but issues this whole trip with this company and truck I swear companies these days do not care about their customersyou would think if you meet us reservations 3 weeks in advance they would have the truck therenot call you the same day at 9 telling you the truck won't be ready that day when you're supposed to pick it up at 10 and then you have to fight with corporate to get the truck I would give them zero stars but you're not allowed to and if you have a long trip you do not want want one of their trucks they have it so Governor it tops out at 70 and when you are going up hills it will drop down to 45 I call this an unsafe vehicle have to turn your hazard on going up hills at night so you don't get rear ended plus you can not idle the truck more than 10 minutes or the truck motor will shut off can't even sleep at the truck stop because you will die from freezing or sweating to death I will be contacting corporate again the truck they put me in should not even be on the roadyou can't even reach your drink in the cup holder because the seat belt is always locked if you take off your seatbelt while driving to grab your drink you will have to put the truck in park just to get the seat belt on lockedI would love to see somebody from the corporate office drive this truck for 3 and 1/2 days just like I did and see what they think. very terrible company plus they give you a vehicle with broken mirrors and a cracked windshield and never put it in the paperwork

Friendly people, but can't get things done on time, even with a week to do the things I needed done, here I am the day I'm supposed to leave and its not done...not impressed. I'll be making sure the owner of my company knows that it takes them way too long!

Friendly staff, but definitely wouldn't bring truck to the shop here!

I will definitely be renting from Penske again in the future. Facility was clean and organized.