Best Buy

Best Buy is typically, in my opinion, the best place to go for electronics and appliances. They have fair prices, great selection, and typically knowledgeable employees. Unfortunately, the last experience I had there regarding the purchase of a smart watch was not a pleasant. It caused a huge amount of time and effort to correct the issue caused by an employee with lack of product knowledge. I will still visit this store for future needs and purchases, but will research the product myself instead of relying on an employee's input.

I ordered a TV from this Best Buy location on the 27 for in store pick-up. Picking up the TV at the store went smoothly and the gentleman that helped me was helpful and polite, so that experience was great. When I took the TV home and began installing it, I realized the box did not have a power cord anywhere. It was already close to 6pm so due to the new store hours I was not able to head back to the store to resolve the issue. When I went back to the store (28), and explained my issue to the customer service worker, he began politely asking if I had looked everywhere for the cord, almost making it seem like I had not done the basic action of looking in the area that I was setting up the TV. He then said that I would need to come back to the store with the TV and they could exchange it which would have been fine but I bought the last one the day prior. He checked the inventory, and realized that I was correct and then said that the next shipment wouldn't be in till the 5th. I explained to him that I didn't want to wait extra days for something that was completely out of my control and he explained that I could just buy a cord. Of course I didn't want to buy a new cord, even despite the low price, because there was supposed to be one in the TV box. I shouldn't have had to pay for a power cord that was originally included in the price of the TV because of manufacture/packing error. Even after purchasing the discounted cord, he made a remark that if I ended up finding the cord that I could return the one I had just bought. Throughout my whole experience, the man helping us was polite and cordial but was not helpful or understanding in anyway and in some ways made it seem like I was making up the issue. I was very surprised and upset about the lack of understanding and will not be shopping at this Best Buy location again.

Good store, decent prices and as someone that knows his tech I can avoid most of the pitfalls of the retail chain.

LOVE their new pickup option! I just didn't want to go inside and wanted to save some time. This worked great! Was ready super quick and the process was very easy!

I've been here a few times and some of the workers are nice and helpful, but a few times the customer service and floor workers have been snobby and rude. Service like that makes me not want to come back!