Walmart Pharmacy

I picked up a prescription that is covered under Medicare Part B and usually costs $0. I was charged $85 instead. The pharmacist, Tim, told me it was because I had to meet the deductible. Meanwhile, the doctor's nurse had also called the prescription into an HEB pharmacy for some reason. I got a phone call from them, and they were going to charge me $36 for the same prescription and said that was to meet the deductible. In checking with a few Medicare supervisors, Tim never submitted the prescription to Medicare; instead he charged me $85 out of pocket. When I called Tim, he said he would check with Medicare, but he never did. He said he had a tech check instead. To this day, 60 days later, a claim has never been submitted to Medicare for this prescription.nnToday I went in to pick up another prescription for which I had a voucher for one free month. I called and told them that I had a voucher ahead of time. After driving 40 minutes to get there, the tech spoke with the pharmacist, Tim, and he was apparently baffled about how to process it. He told the tech to tell me that I had to call the number on the voucher to activate it, and they are only open M-F. Upon getting back in the car, I looked at the voucher, and it required no activation by me. The only telephone number on it was one for the pharmacist to call if he needed help processing it. I called Tim on the phone. It was apparent that he was caught in his own deceit and mumbled something about Medicare not taking it. The voucher was from the pharmaceutical company and nothing to do with Medicare.nnI will never go back to this Walmart pharmacy again. It is bad enough that the lines are always long and slow, but it has certainly lost any trust I ever had in them.

Excellent customer service, medications always in stock

Waited for 70 minutes for Curbside order. Checked in, called and confirmed check in after waiting several minutes. Watched multiple cars that had arrived after I had get their orders. No one would answer calls despite several additional attempts to get an ETA on our order. Daughter needed a bathroom and I wasn’t taking her onto a Walmart bathroom during a pandemic so we left. They acted like they were doing is a favor refunding is for the order. Manager told me “they’d hold it for me til the next day if I wanted to try again”. Sticking to H-E-B here on out.

Never had an issue there!!

Have you been to a pharmacy where they play doctor? Have a power-trip? Prescription police? This pharmacy is one of those! When my doctor releases and/or submits a script it's legit and legal. Stop playing games with people's meds. A healthy customer is a happy customer.