United Van Local Lines Austin

This business was the local point of contact for United Van Lines for my move to Louisiana from Austin.nnThe plan was for packing to take place on a Thursday and loading to take the next day. Packing day went o.k. No issues other than them scratching my wall. However, loading day was a complete disaster. The local contact Joy called me on that Thursday to tell me the driver's load was 'running over' and that he'd be late on Friday. But 'running over' was not about the time as I found out the next day. The driver showed up with an almost already fully loaded truck to load my 3BR house, because his previous load went over by 7000 lbs leaving only about 2500 for me and my load estimate was 9200. The contact Joy didn't even reach out to me. I had to track her down. Both blaming the other. I can't see how the driver didn't know he wouldn't have enough space when he called Joy the day before to tell her things were 'running over'. If he did tell her, she didn't explain it to me. And why would the driver even show up? He took about 2 rooms of stuff and I was left to have the rest of my stuff to be loaded onto a box truck and then stored in a facility. I purposely chose this van line to avoid having my stuff stored in a facility. It was supposed to all be loaded into an 18-wheeler and brought to my destination.nn9 hours of pure hell. They couldn't even promise me if my stuff would arrive in the agreed upon window. And after all of what I had to deal with, you would think Joy the local contact would call me to check on things...but no. For the money I spent, it has been very disappointing. They truly don't care about you and your stuff. I've relocated 4 times using van lines and this was by far the worst experience I've ever had. I'm starting to think this was their plan the entire time to have two separate loads. Either way, I will be filing litigation against them.nnI would not recommend this place. Worst customer experience ever.