Home United States Texas U-Haul Moving & Storage at Slaughter Lane

U-Haul Moving & Storage at Slaughter Lane

9001 S IH 35 Frontage Rd, Austin, TX 78744, USA

Map

Detailed Information

Place Types Moving company
Address 9001 S IH 35 Frontage Rd, Austin, TX 78744, USA
Coordinate 30.1662875,-97.7845032
Website https://www.uhaul.com/Locations/Self-Storage-near-Austin-TX-787
Rating 3
Compound Code 5688+G5 Austin, TX, USA

Openning hours

Monday 7:00 AM – 7:00 PM
Tuesday 7:00 AM – 7:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 8:00 PM
Saturday 7:00 AM – 7:00 PM
Sunday 9:00 AM – 5:00 PM

Photos

U-Haul Moving & Storage at Slaughter Lane

Reviews

Taylor Ritchie (03/27/2021)

Placed an online order to be picked up later in the day. When I arrived there was a man sitting at the front desk on his phone, didn’t acknowledge me when I entered or when I approached the counter. I said hello, still didn’t get off his cell phone. After asking how HE was (still no response) i said I was picking up an order. I told him my name, he clicked a few things on the computer, printed out a paper and then started going around the store. At this point he still hasn’t said a word to me, and is just going around gathering what I bought which should have been ready.. I mean what’s the point of calling ahead? He throws everything, it was a larger order, on top of other boxes and says “here’s your order”.. he then watched me as I struggled and went back and forth loading my car without offering so much as to hold the door open for me let alone if I needed assistance... mind you there was NO ONE else in the store. Horrible customer service.

Dillon Tonsi (11/28/2020)

Rented a motorcycle trailer only to have the employee wheel it around by hand and smash it into the back of my personal vehicle trying to hook it up. Causing thousands of dollars of damage. Employee tried to cover it up and say, thanks have a nice day.. Ross the manager was involved after this and was only rude and unprofessional. I wasn't given any clear contact information for their insurance, and could not even get a hold of a superior via telephone.nnVery next day, employee from this location posts my personal information on an erroneous craigslist ad, causing multiple random parties to show up unannounced at my house.nnStay far away from these idiots. Police have been contacted, Insurance has been contacted.

Kimberly King (01/13/2021)

HORRIBLE GANGSTERS RUN THIS STORE. DO NOT SPEND YOUR MONEY HERE! They treat customers horribly. I was blamed for broken glass they didn't clean up before they rented me the truck. Jus all kinds of bad treatment.

Dave Whilden (01/03/2021)

Reading the reviews for Slaughter Lane Uhaul I see I’m not alone in my disappointment. The place is very poorly managed and chaotic. We dropped off a one way rental and the return lane was full. I parked the truck off to the side and told the agent, I had a very ill person with me and needed to get her home. He said no problem they would email us the receipt later that day. A day later and 4 calls to the customer service line, still no receipt and the truck wasn’t showing checked in. After being escalated to the National help line, the phone agent finally persuaded the manager to check in the vehicle. Love Uhaul, but avoid this location if possible.

Adriana “Andy” Thompson (12/22/2020)

Kudos to the employees for keeping their cool as a raging hipster Karen came in yelling about her non-5 star service while admitting she came here because they were the cheapest to do the job.nClearly she did not bother to read any reviews.nAlso they had everything I was in need of. Thanks!

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