Baskin-Robbins

Tabatha greeted me with a huge smile and made sure I was satisfied with my order. I love the way she works. Thank God for people like her.

Ha!! If I had read the reviews prior to coming then, I would have known better. It is exactly as the one star reviews described. We went in for an ice cream cake and grabbed one that was CLEARLY marked “strawberry with vanilla cake.” There were two teenaged guys working on that kindly assisted us picking it out. When we made it home, we cut into the cake and the cake was chocolate. We don’t eat chocolate cake. We called and the guy answered the phone and explained there was nothing he could do especially since the cake was cut. How would we know if the cake was chocolate or vanilla without cutting the cake???? We said you can exchange it or refund the money. He said that he couldn’t take the cake back and if we came back, he would “report” us. To keep down confusion we called MPD to meet us there. We went in and he was defensively and rudely saying it’s nothing he could do and they “don’t deal with cakes.” I explained that’s fine but your job is to deal with customers. He took a picture and sent it to what I assumed was the manager/owner but still firmly stated nothing would be done about it. He called me “Bruh” two different times and said when we called he told us not to come back but he felt like we were coming to “steal” a cake so that’s why he said “pull up!” At the end of the day, they were KIDS so I tried to explain how and why customer service is so important. The police came and asked us to step outside, went in with our receipt, and brought us our money back!! Poor customer service is an understatement, but reading the other reviews, I don’t think this place cares at all. Take your money somewhere else!!

0 stars is what this place deserves!!! The worst customer service ever. I reordered an ice-cake for my husband's birthday. The cake had NO cake and they misspelled my husband's name! Of course it was too late to fix the name and we had no idea there was no cake in it until we cut into it. I spoke to Sonal who demanded I bring what's left of the cake which is just ice-cream back so she can see the half eaten ice-cream. I am having to now dispute the charge. DO NOT GO HERE.

I’m the literal only customer here and I’ve been waiting nearly 20 minutes for 2 drinks. Slow. Do better.

I ordered a Oreo Ice Cream cake online before my sons birthday, and once we arrived to pick up the ice cream cake, we got the wrong cake because apparently our order didn’t come through and we were robbed $28.