Sunglass Hut at Macy's

Guys... I have never felt so truly happy buying a pair of shades. Let me tell you why. One name: Don. He was super funny, extremely nice, and very friendly. He fixed my shades issue in the most amazing way and I would literally visit him again even i don’t need another pair. We all need people like him in this world. Say wassup to him if y’all ever come across him!

Sales was really nice. Helped me select and adjust the perfect pair. Highly recommend. Seems to have better quality merchandise than the Visionworks outside.

Went to return/exchange sunglasses I bought online. (I originally went to a Sunglass Hut near Keller a few weeks back that suggested this pair, which they tried to order for me in store but the system wouldn’t work, so I ordered online.) First I went to the standalone Sunglass Hut in Firewheel, but they had a sign on the door that they’d be back by a certain time, and that time came and went already. So I make it to the Sunglass Hut in Macy’s, I ask if I can do an exchange. Sales rep at the counter says she’ll have to ask her manager, I say yes please do. Sales rep gets confirmation that I can exchange an online order there. I find a new pair I like. We go to do the exchange, system won’t work. 30 minutes of trying with 3 different supervisors, no luck. Sales rep calls her manager, manager says to give up and suggest I go to the standalone Sunglass Hut. I explain I did that first, but no one was there, if she could please call ahead and see if they have the pair I want. Sales rep calls and asks, they don’t have the pair I want. I’ve worked in customer service, and it would have been nice had she offered any kind of help. Like let me check which store may have those available. All I got was a sorry, bye now. After I left Macys, I called the Sales Rep back to see if I could possibly return to the Sunglass Hut within walking distance that she had just called, and then buy the pair I wanted with her at the price I originally paid. It was the same brand and style glasses, just a different color. She says I’ll have to check with my manger, I said please do and if you could call me back. 10 minutes go by, no call back. I call, the sale rep says no they cannot do that because they would need to present for the return. Cool. Sunglass Hut, you’re really making this whole process a pain. I’ve been very patient, but this is getting ridiculous.

Expensive!