1-800-PACK-RAT Moving and Storage

The container would not properly fit in my driveway and the manager tried to place it in the street but there was a car in the way. He still extremely polite and helpful and went above and beyond to help. Although we weren't able to place the pod, he was still polite and helpful to the best of his abilities.

This could EASILY be one of the worst companies I've ever had the displeasure of dealing with. We have had deliveries cancelled now 3 times, and each time spent several hours on the phone waiting to get an update on our delivery. Had we not called, we would have gotten no update, and the delivery simply would not have happened. At this point we are not confident that they have any idea where our pod is, and no clear window to getting it delivered. Again, I highly encourage anyone thinking of hiring this company to AVOID WORKING WITH THEM IN ANY CAPACITY. You'll simply be paying to be frustrated and concerned for your property.

Cannot believe this is the way they conduct business. Container was scheduled to arrive yesterday and we were told that we would get a phone call before delivery or changes. I took off work so I could get a head start on loading up the container. By the afternoon and no word, we called the customer service line and they confirmed our container was still on schedule to be delivered that day. After two or so more hours we called again and were told that it was still going to be delivered and that delivery could be as late as 10pm.nnBy 8pm there was still no phone call and no container so we called again and were told that the local delivery team canceled the drop off and gave no reason. They didn’t give myself or my husband, who was also listed as a contact, a phone call to alert us of the cancellation.nnWe canceled the entire thing due to the huge inconvenience and horrible customer service.nnAvoid this company and go with PODS or UPack.

Worst service I’ve ever received! I’ve been in a new state without any of my belongings for ten days and no one can give me an answer as to when my truck will be delivered and I have been told multiple times that I will not be getting a discounted rate off of the $2,300 I paid to have my things shipped. My truck has been magically “rescheduled” the day of delivery TWICE NOW! And I was told today that they don’t know when it will be delivered because they are down to one truck. Absolutely awful please do not use this service. I am a teacher and cannot even set up my classroom because everything is in that truck. Not to mention I paid more than what I make in a month for what I thought would be peace of mind. Absolutely awful... I am still in an empty home on an air mattress because these people will not deliver my things. Order number is 1934620.

We hire Pack Rat services for our move from Colorado to Texas. The initial proces was very easy and simple, they were very helpful in giving advice on how many containers we would need for the size of our house so that is appreciated.nThe reason why I didn't give 5 stars is because of the issues getting my containers delivered. I set up the delivery appointment more than 10 days ahead of time and the day they were supposed to be delivered I had movers ready, my husband took the day off and guess what, the containers never arrived. I had to call twice to find out that they were having issues with their equipment, but nobody could call me to let me know!. After 2 weeks I finally got a call to tell me they were ready to deliver the containers, I paid extra for them to be delivered in the morning but they both arrived after 2pm.nThe reason I didn't give only 1 star is because it looks like they want to improve and they made things better for me by giving me a refund of the money I had paid for the containers to be delivered in the am plus a little extra for the time I paid for an empty storage unit and the overall delay, manager James was very professional and polite.nI don't know if I would use them again or recommend them. All I know is moving is stressful enough, and I had to add the stress of having to call and call to find out what the heck was going on with my containers.