Map
Detailed Information
- Place Types Furniture store
- Address 11320 Carolina Pl Pkwy, Pineville, NC 28134, USA
- Coordinate 35.078524,-80.879921
- Website https://stores.ashleyfurniture.com/store/us/north-carolina/pine
- Rating 3.8
- Compound Code 34HC+C2 Pineville, North Caroli
Openning hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 12:00 – 6:00 PM
Photos
Reviews
We purchased ours online but we are leaving this review in hopes that others learn from our mistake.nnZERO RETURN POLICY: There is no grace period to try out a product. When you sign the delivery receipt at the time of drop off, you are signing away the ability to return the item. We did not know this. Had we known there was a no return policy, we would not have purchased our table. We thought we would have a few days at minimum to test out the table and see how it worked in the space.nnDelivery: Other than not being transparent about their return policy, the purchase & delivery/set up experience went smoothly.nnIn store: People were polite & friendly. They were very backed up for delivery times (12 + weeks out) but the sales associate was honest with us and recommended to buy it online because they source from different warehouses. We appreciated her honesty.
Folks - the average low score says it all. I ordered furniture back in November - it’s March and I’m still waiting for several pieces. Yes, COVID has backed things up. Understandably so. Here is the issue with Ashley right now. Their delivery service has horrible communication and customer service. Most of them are remote - and I think that plays a part in frustration from the customer. There is little to no empathy on issues. I spoke with a manager today that had zero empathy for me. I was supposed to receive a delivery today. Nobody came, so I called. The Manager said it isn’t their policy to notify customers if a delivery date is cancelled. WHAT?!?! Those were her exact words. I suggest taking your business elsewhere these days. The communication and customer service isn’t worth the money.
I called to find out where our furniture was that we ordered back in November. I called today March 13 and Natasha answers the phone she cannot tell me if they made the furniture if it’s sitting in a warehouse being ready for delivery nothing she reads us a script telling us what she’s told to say and was very rude and she hangs up on me. I just want to know if we wait for the product or move on. I purchased a product from another on line store. They were able to tell me where the product is and when it will be delivered. I do not recommend buying from them if they cannot tell you if the product is actually made and is coming from the warehouse or anywhere in the world.
Great selections
We purchased a very nice sectional with sleeper sofa in August 2019. 15 months later we decided to use the sleeper sofa and found the mechanism jammed and non-functional. The Ashley warranty on such mechanisms is within the period we registered the claim. We made the MISTAKE of buying the extended warranty on the unit. So, when we made the claim we were promptly directed from Ashley to the other company. Our expense of buying the warranty relieved them of their warranty on the frame... now we have to deal with the outside company. So here we are today. 8 weeks to get a service person to come and evaluate the unit. Not fix the unit, evaluate what it needs to fix. Then another period of time, which will not doubt be lengthy to remedy. Save your money, do not buy the extended warranty/fabric protection.
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