Mattress Firm Coastal Grand Mall

Was looking for a new mattress and possibly an adjustable bed and the salesperson was very accommodating, knowledgeable, and helpful. Was able to find a mattress, base, and setup for delivery and payment all in about a half an hour!nnGreat to work with and helped get us best price for our needs.

Shopping at Mattress Firm was a pleasure. Our salesperson, Matthew Gould, was terrific! Matthew was very knowledgeable and answered allnour questions.nMatthew was NOT pushy and that was the best experience ever!nI would recommend Mattress Firm to my family and friends, have them ask for Matthew to be their salesperson.nThank you!nCharles and Julie Maybury

I went to this store knowing I was in need of a thick, but firm pillow (I’m a side sleeper). The sales associate Claire and Jeff were assisting customers before me, but I didn’t mind it. However, while they were still helping them pick out a mattress, they both inquired to me why I was at the store. I told them what I was looking for and they went back to their first walk-in customers (just doing their job, you know?) After a while, Claire assisted me with what I was looking for. She asked what of pillow, what kind of mattress I currently sleep in, and even wondered about my budget: I think it’s important to note she did warn me the pillows they sell are pricey. So, with a pillow protector in hand, I tried the first sample pillow she grabbed. I had terrible neck pain walking in, and THAT pillow was heaven. Claire was next to me to inspect my neck alignment. Of course, she offered for me to try another pillow (which I did cause I was very open-minded for comfort that day), but the first sample was more appealing to me. She states the original price of $169, but that it was on sale for $119. My plan was to spend $70 max; but me being tired and in pain, I said “what the hell, let’s do it”. Before checkout, she also states that the pillow will need to be ordered and delivered to the store first. But it will arrive the next day, so that’s fine. And at checkout, I got an additional $10 off my order (it says Manager Approval Savings on the invoice, so I think she’s fine), so my total can to exactly $119 with tax. I even got some good general advice about neck pain when I asked. This was a good 10-15 minute walk-in.

Claire was great to work with! Very personable and patient with answering all our questions! She was very knowledgeable and made our experience smooth and easygoing. We did not get paid to write this review but if they want to send us some pillows, I’m not gonna say no. ud83dude02

I came at the last minute and the guys at two different stores worked together to get me the mattress I was searching for. They were kind and quick. Great service goes a long way. If I need another mattress, I'll be back!