Define Hair & Skin

I was paying $400 monthly for touch ups and service was getting poorer and poorer all while the price was getting higher and higher. (We had started off in the $270 range and then it kept moving up to $400.) Last straw was when they turned my hair black and refused to fix it in a very hostile manner. I got treated very poorly all while I was paying them that much money, mainly because I didn't have many options during the pandemic. I am now going to an actual salon in D.C. where the owners are White House stylists.. and 1 fourth of the price of what I was paying at Define ($80 for touch ups). $400 range was crazy for touch-ups but maybe that was special price for me, because I am originally a foreigner. Who knows. I always felt I was treated differently. But if others have had similar experience they need to speak up. I did end up getting a refund from them for the black dye stint but only after I reported them to the BBB, and after some hostile phone calls from them. I eventually had to block their number. If you want to get milked in exchange of poor service this is the perfect place, otherwise stay away. Oh and even though I asked them to not post my photos on their webpage they spitefully posted it on the main page after they realized I was going to post about my bad experience. Is this even legal? I do have job anonymity concerns and they are refusing to remove it. I asked them before, to remove it but they haven't, I hope they do after reading this because that should not be allowed and I WILL get legal action for posting my photo against my consent. Also please stop calling my name, there is a reason I used a pseudonym, due to the said anonymity concerns given that my name is unique. You need to remove that photo from your page, I do not consent as well as my name.Again, the reason I am using a different name is for safety and job anonymity concerns, I WAS a customer of theirs with a different name however due to my unique name and job rules I can not expose myself. They are being really disrespectful of this request and I guess they will hear from my lawyer if they do not remove that photo and my actual name, If you are posting my photo on your page and call me Sarah and my actual name it does prove I was a customer doesn't it? That does not sound very smart of you guys. :D

Let me start by saying, I’ve seen this salon totally transform and it has only gotten better. The salon is so beautiful, and the staff is SO accommodating! I have been seeing Maddie for YEARS. Having ethnic hair you can imagine how easy it is to damage. Since I’ve started my hair journey, I have seen my hair totally transform. She is the most talented stylist and I don’t trust anyone else with my hair! I can’t wait for my next appointment.

Sierra is a great stylist who does not only a great job with women’s hair, but also men’s cuts. I have been getting my hair cut by Sierra for two years and wouldn’t trust anyone else with my hair. Highly recommended!

This salon is very clean and the staff is friendly and amazing. The chairs they use to shampoo your hair are by far the most comfortable I've ever experienced. I don't know why every salon doesn't use these chairs. Absolutely zero discomfort in the neck. :)

everything was perfect, a little pricey but it was worth it. this was my first time coming here and i’m so happy with my results. i booked jennifer for the first time and she fixed my yellow ,brassy ,damaged hair. i’m so thankful and i can finally take pictures and feel confident. 100% recommended coming here. everyone is very professional and they listen and care about what you’re looking to do with your hair. :)