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Massage Envy

10039 Baltimore National Pike, Ellicott City, MD 21042, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 9:00 PM
  • Tuesday 9:00 AM – 9:00 PM
  • Wednesday 9:00 AM – 9:00 PM
  • Thursday 9:00 AM – 9:00 PM
  • Friday 9:00 AM – 9:00 PM
  • Saturday 9:00 AM – 6:00 PM
  • Sunday 10:00 AM – 5:00 PM
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Massage Envy
Massage Envy
Massage Envy
Massage Envy
Massage Envy
Reviews
Linda Brenner (03/24/2021)
Karen is the best massage therapist I have ever had. She cares about your needs and tries to make sure she addresses those needs during the massage and stretch.nnThe front desk staff needs some fine tuning. The app is horrible.
Elena Postell (03/20/2021)
I switched Laurel location to Ellicott City after my therapist left. I was recommended the therapist named Mercedes and she is the best! I just have to book ahead! Thank you Mercedes for your strong hands and professionalism!
Julia Mason (02/26/2021)
If I could give this business 0 stars, I would. I have been trying to cancel my membership since August. I have made 8 phone calls and 3 emails in regard to this issue. I have been given different information each time, and despite finally sending a cancellation email, I was charged again. This is the worst customer service I have ever seen and, frankly, these business practices should be illegal. I am disgusted at how this business and their employees treat their customers. I will never give my money to Massage Envy again and will spend the rest of my life advising people to go somewhere else. Absolutely despicable. I advise you to stay away.
April Hawkenson (03/27/2021)
I am enjoying the ability to do everything online. Joslin is an amazing therapist and she’s my go to for every appointment. I swear I need a nap after my massage is over.
Lindsay Sisler (01/30/2021)
I made a request to cancel my membership in October. I am a healthcare worker who does not feel comfortable getting a massage and possibly spreading a deadly disease to other people. I have made multiple phone calls to this location to follow up on the progress of my membership cancellation and have been very patient in giving the appropriate time it takes to process it. Each time I speak to someone they give me different information and in many instances the people I speak to are not professional or kind. I have requested callbacks multiple times and have received none. It reflects on really poor customer service and communication across-the-board at this location. There has been too many service failures here, I have many multiple attempts to contact the business directly for months to resolve this issue with no resolution.
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