Verizon Authorized Retailer – Cellular Sales

Jay Dee Bowcutt spent a lot of time helping me decide on which phone would suit my needs the best. After we ordered it in. I changed my mind. He went out of his way to make sure I was happy, along with giving me lots of information on how to use my new phone with my ipad etc.

To say that I was angry when I left this particular Verizon store yesterday, would be a gross understatement. I went to this store to switch 'back to Verizon' after trying T-Mobile for a few months due to their anti-spam policy, but was met by a young salesman that either was clueless of how to do his job, or Verizon has recently made one of their biggest mistakes, and I am going to peddle the outcome to that if it is true. I was informed that under no circumstances that I could not keep my current phone number and would automatically be generated a new one, with no alternative. I informed him that all of my doctors, surgeons, legal contacts, friends and family were tied to it and there was no way that I was going to voluntarily give up said number. I then gave him one last chance to verify that he was correct and asked him if there was someone at corporate or higher up that could override that, he replied no and that he couldn't change policy. Before I stood up to leave I informed him that if I left at went to the T-Mobile store to renew my plan that I would never return to Verizon wireless regardless of the situation and asked if he were absolutely positive. He replied yes. Good Luck, Verizon; You've permanently lost an 20 plus year (prior to the short switch) customer.

I ordered a new phone to replace my current and well used phone. I was promptly greeted when I walked through the front door. They found my new phone and started the Activation process. I was assigned One if their customer service folks (Lindsey Miles). . We went to activate the new phone we encountered an issue that they (and the the company level support) have never encountered. Lindsey handled the situation in a very professional manner, Lindsey made sure I knew exactly where we were in the entire process. She answered all my questions as we went through getting my new phone activated. After Verizon tech came back with two options, Lindsey immediately suggested that they request a new phone so that we alleviate any further issues. When we were done my old phone appeared to be working properly. Unfortunately I failed to verify before I departed the store and after Lindsey asked me, if my cellular option was working, I assumed yes without checking (My fault for not checking). When I departed the store I realized that my cellular was not working. I contacted her using my wife’s phone. and she was right on it. Lindsey has it fixed within minutes. Lindsey provided outstanding customer service with a situation that no one, including their own customer service center has encountered before. If I every have an issue again,I will definitely ask for Lindsey.

Great people to work with. Took me through the process easily. Thanks Willey and Ken.

Every time I go into the Kaysville, Utah Verizon store for help, I get the best service in the world. I have been to many Verizon stores in my life time because I travel so much; but, I have never been in one with such nice, helpful, kind, and friendly people. When I leave I am always smiling and feeling so good. Today I interacted with Ken and Chance. They were fabulous. Chance helped me with my problem and he was so competent and helpful. Cudos to all the people who work there. Thank you so much!!!