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west elm

1301 Dock St, Baltimore, MD 21231, USA

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Detailed Information

Place Types Furniture store
Address 1301 Dock St, Baltimore, MD 21231, USA
Coordinate 39.281422,-76.5987798
Website https://www.westelm.com/stores/us/md/baltimore-harbor-point/
Rating 3.3
Compound Code 7CJ2+HF Baltimore, Maryland, Un

Openning hours

Monday 11:00 AM – 6:00 PM
Tuesday 11:00 AM – 6:00 PM
Wednesday 11:00 AM – 6:00 PM
Thursday 11:00 AM – 6:00 PM
Friday 11:00 AM – 6:00 PM
Saturday 11:00 AM – 6:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

Brendan Bergin (11/12/2020)

This is on corporate not the Baltimore location. Communicate better with your customers and vendors. Original lead time 8-10 weeks. Final lead time: 19 weeks. Oh and no compensation for it. Scratched product had to be re-delivered on their schedule. Every piece of our order was late. Our delivery was scheduled and moved 4 times. Took calling customer service and asking for an update 7-8 times after they said they would contact us with more information within a few days. All I wanted was shipping $$$ back on one of my late items. Instead they wanted to give me a $100 gift card to buy from them again. No. How about No Scott.

Sameera Aditham (01/26/2021)

Just bought from here. Re: the bad reviews on the customer service - This is a store in the middle of the city that probably gets a lot of traffic from people just browsing as a fun activity. I did notice that there wasn't a ton of interaction from the employees but once I asked for help, the stylist that helped me, John Prater, was extremely helpful and thorough. He answered all of my questions, patiently and even interestedly looked at the photos and diagrams of my living room and offered some some feedback. He called me two days later as a follow-up, and then even emailed me a floor plan with the furniture I was looking at. And, yes, I was wearing what I look back on now and feel is clothing that really was just glorified pajamas and a coat. 5 stars to John, 3.5 stars on the general customer service approach that made me have to seek help instead of it coming to me.

John L (01/11/2021)

This in on West Elm corporate, not this specific store. I ordered a bed on Nov 12. West Elm stated I would receive the bed around the end of Nov. The delivery estimate date was then pushed backed twice, then on Jan 4, West Elm said the bed was lost in transit and they would have to cancel the order because the bed was out of stock. I ordered a different bed on Jan 4, only to have West Elm cancel that order a few days later because they had no stock. So, about 2 months later, I have to start over in finding a bed. Note to West Elm; either pull the items off your site, or specify if items are on backorder.

Rachel Hammer (03/15/2021)

This is for the west elm website and not the Baltimore location (there is no way to leave a general review for the website). The shipping times are NOT accurate. I ordered a dresser in the beginning of February and at the time the item was supposed to arrive within 2 weeks. Now over 6 weeks later the dresser is not here and delivery keeps getting pushed back without even email notifications. Horrible customer service. You cannot even cancel the order until it arrives.

Rajitha Dushantha Embuldeniya (03/10/2021)

This place is horrible specially the service. I found a sofa on their website and decided to go and check out before buying it. They convinced me not to buy on their website but instead place the order at the store because store will handle and help me with my delivery. Now my order is delayed more than 2 months and ppl at the store don’t have any answers. Stay away from this place.

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