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Metro by T-Mobile

3435 Roosevelt Hwy Ste A-1, Red Oak, GA 30272, USA

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Detailed Information

Place Types Electronics store
Address 3435 Roosevelt Hwy Ste A-1, Red Oak, GA 30272, USA
Coordinate 33.6222617,-84.5018193
Website https://www.metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7C
Rating 2.8
Compound Code JFCX+W7 Red Oak, College Park,

Openning hours

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 8:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

Nikki Cain (12/17/2020)

The customer rep that worked today 12-17-2020 at or around 4pm, at the location of 3435 Roosevelt Hwy Ste A-1, Red Oak, GA 30272 seemed to have his mind else where. He was responses to questions was not up to par. He had a funky attitude and doesn't need to work in customer service.

chotal pinkney (09/15/2020)

I was furious to know that this location didn't use the correct address information to set up my account. I called customer care and they couldn't find my information because the associate entered an incorrect zip code. There is no way to fix this! Now I have to visit the store where people are very incompetent !!! My daughter needed an Apple I Phone because her phone was damaged. She lives 4 hours away and needed a phone. Please do your job more efficiently! You are handling personal and delicate information that is critical to your customer's needs. This is totally unacceptable business practices!

Sejohanna Owens (10/10/2020)

The customer service is horrible at this store. The manager Larry attitude is really bad. On oct 4 I bought a phone and a case from this store. On oct 6 I tried to exchange both items but the manger was not in. I was told by another employee (guy with dreads) to wait until the manager reruns on Friday which would have been oct 9. I waited until Saturday October 10 to return the items since the receipt clearly states that I have 14 days to exchange accessories. I was only trying to exchange my phone case but Larry told me that I should have did it within 3 days. He said that the DM which I am assuming is his district manager told him that is all the time that is allowed to exchange any item. He also told me that there is no one that I can talk with only him. How is that possible, I don't know. Now correct me if I am wrong. A receipt is a bonding contract and the written policy on the receipt has to be honored. If it states that I 14 days to exchange an item than why 6 days later I can't exchange my item. I will never come back to this metro again they don't even honor their store policy. What's the point of having a policy if you are going to make up the rules as you go. The best metro to go to is the on Metropolitan the ladies there are very helpful unlike Larry.