Herlihy Moving & Storage, Inc.

We ended up calling last time and the office staff got us booked so quickly! The moving guys were so funny and courteous with our things, and were especially careful with my grandmas old table. Nothing was scratched or dented or left behind. The office staff was so understanding and caring. Definitely recommend! We ended up getting a storage unit to hold some things since were downgrading and you can’t beat the price for the size of the units, and these units are actually CLEAN!!

They came on time, were very professional, and answered all the questions I had!. They came in on quote and delivered on time With! With three small boys, moving from an apartment into a house, was very overwhelming, but they made it seamless and Mary from the office was amazing and helpful. I will definitely be using them in the future, and recommending them!

These folks are great. From the ladies providing a qoute, to scheduling, to the fun but professional guys that did the move. And they were quick, yet careful. I hope to not have to move again anytime soon, but when I do, I will call Herlihy and have them do it.

If you are doing a local move, these guys should do fine. However, if moving out of town, be aware that once you agree with the quote and give them your credit card, they will cease communicating with you, cease managing the move, and basically not care if your move comes off as promised or not.nnJust completed a move with them that took 16 days from pick-up to delivery (10 days or less were promised during the sale) and was 4 days later than the binding contract date, I can assure you that no one at Herlihy or Mayflower was one bit concerned that the customer was being inconvenienced. In fact, they cared so little that they did not even communicate that 10 days after the household goods were picked up, they had never left the warehouse. They were supposed to be delivered the next day halfway across the country and were still sitting in their warehouse in Ohio and they didn’t even notify the customer that there was no way the scheduled delivery was going to happen. They also completely failed to properly manage the long distance transport. Instead of quickly placing the goods on a truck heading across country, they let them sit in a warehouse for over a week and after multiple hiccups by the shipper, placed themselves in a position where they could not meet the contract. Then, instead of holding the shipper accountable and displaying a sense of urgency, they allowed the shipper to lackadaisically carry the goods across the country, pausing once for 24 hours and again for 36 hours.nnAfter all that, Herlihy & Mayflower were given a chance to “make this right” by discounting/penalizing the shipper for missing his delivery date and they wouldn’t do that. Basically, you matter not one bit to them and don’t kid yourself that they care if you are inconvenienced or kept in the dark.nnOn the bright side, if you do use them and find yourself in a similarly disappointing situation, Mary at Herlihy and Johnna at Mayflower are both very pleasant, helpful and competent. Neither have any authority to fix the mistakes made, but they at least communicate and try to make things better. Good luck if you use these guys.

I have used Herlihy for 4 moves now and the first 3 were good, so I used them again. Now, after two weeks, I still haven't gotten back the dresser they broke so I can't start unpacking my bedroom. They didn't fold up or wrap the bed frames so they punctured a hand-made lamp and scratched up a wooden bookshelf and a few other items. They didn't use the mattress covers they brought so my expensive allergy covers are now stained and I had the labor of getting them off to wash them and back on. I'm still trying to locate items and finding the occasional lost thing. It has been a frustrating experience.