T-Mobile

I just had another great experience at T-Mobile in Marshfield. Very helpful in solving an ongoing problem with my son's phone.

I should start this by saying that we’ve been T-Mobile customers for over a decade and have never had any issues with the service. That being said, I had the worst customer service experience of my life at the Marshfield location, by which I mean I received no customer service at all. I arrived an hour before closing, which I thought would be plenty of time. After all, I just needed to add a line and get a new sim chip for it, which I’ve done before at other locations in about ten minutes. Well, I never even got the chance at the Marshfield store.nnThere were two employees working and just one customer being helped when I arrived. One of the two employees came over to tell me they’d be with us in just a few minutes. He then went back to join the other employee who was helping the current customer. I have no idea why both employees were necessary to serve this one customer. From where I stood, it didn’t seem like they were both doing anything. In fact, at times, neither was doing anything other than chitchatting with the customer. I did overhear that the customer was switching to T-Mobile from Verizon, so maybe they were just trying really hard to impress, at the expense of the existing customer in line behind.nnI waited patiently while my husband took our daughter out to walk around outside. When they next got back, fifteen minutes later, I was no closer to being helped. Neither employee had even bothered to ask what it was I needed or even acknowledge me after we first arrived. So my husband and daughter left to explore for another fifteen minutes, but it was the same story when they next returned.nnWith about fifteen minutes until closing, my husband finally got fed up and butted into the chitchat to ask how much longer they would be. We were told it might be another 15-20 minutes. Basically, closing time. Thanks, T-Mobile Marshfield, for wasting 45 minutes of my life. Maybe you could have spared the second employee who looked to be doing absolutely nothing and had him help us? Maybe you could have at the very least updated us that the current customer’s issues were taking longer than expected and you might not have time to assist us? Maybe you could have done something, anything, even remotely professional?nnI’m sure the customer who was being helped had a 5-star experience. They received an hour or more of devoted attention from the store’s entire staff. But consider this: the next time you need some help from these guys, YOU might be the second in line.

Great Service...This is my new go to store!

I've dealt twice now with one of the managers, Toufiq. He's knowledgeable and helpful, taking all the time necessary to make sure that the issues and questions are solved correctly and to the customer's satisfaction, without trying to pressure them into larger plans or unnecessary accessories or the like.

Well staffed clean friendly and expedient