Rix Pool & Spa

Writing this review from Dallas TX area. When sub zero temperatures cause major pool damages I could not get parts to repair my pool as inventory thru out the Southwest was gone in a matter of days . John Magi and the rest of the Rix Pool and Spa team stepped up big time to help.. The went out of their way to get me the equipment I needed and did it quickly. They could have said no but they felt that they needed to help out someone in need even if it was 1800 miles away. I can't say enough about their service. If I lived in the Morris county area I would be a loyal customer for life. You can't find businesses that care anymore. John and his team care.

We were loosing water and getting air bubbles in our in ground pool. Rix has serviced our pool for years. They detected the problem caused by a defective collapsible pipe coming off one of our skimmers. Unfortunately, it was under our concrete Kool Deck. Rix did an excellent job neatly cutting the concrete to make the repair easier. Instead of just cutting out the damaged pipe, they replaced the entire flexible pipe with rigid pipe to prevent future problems. They did exactly what they said they would do and did it neatly, timely, and professionally. Great job!!

I had trouble with my in-ground pool all 2019 and the beginning of 2020. My local pool store was no help and I was dumping tons of money into my pool via chemical recommendations with little or no results. A family member recommended Rix Pool & Spa. I hadn't used them before as they are nearly 50 minutes away from my home. I called the store and was told to bring in a water sample. The next day I brought a sample to the store and I met a gentleman named Charley. This was the beginning of the end of all my problems. He asked all the right questions to effectively figure out what was wrong with my system. He gave me some advice about my filter and corrected some bad advice I've been given before. I went home and followed his instructions and he was right. I've had crystal clear water since the middle of June. I now use Rix Pool for all my needs. Thank you for giving me the best pool I've seen in years.

The people are always friendly and knowledgeable with anything pertaining to spas and pools .

We have used RIX as our pool service company for more than 25 years. They have always responded to our needs and worked to address any problems we've had.nI trust them not only to service our pool properly and accurately assess our pool water but also to provide the products and explain the steps needed to correct the water balance.