O'Reilly Auto Parts

Every time my husband and I come to this location there is one woman who is so completely rude we walk out. I will no longer be coming to this location all because one person is miserable that they are working here. We ordered parts last night and when coming in to pick up she threw a fit when she had to look for them. My husband was deflated by the whole experience. Customer service is hard some days, but we were polite and there was absolutely no need to be treated this way. I hope you find a job you're happy in.

So i use to like this O'Reilly's. i been living in the area 4 years and have never went to any other auto store but this O'Reilly's since moving here. it's close home and they are always so helpful and have what i need. Well about 2 to 3 years ago i bought A battery for my car there and it was a great experience. They really helped me out that day. I had been there close to about five times that day because i also bought tools to get the battery out of my car, and they checked my old battery found out it was bad. So i bought a new battery.nnFast forward to present day. I've been having trouble with the battery keeping a charge. So i took the battery back to O'Reilly's. So it's my husband and me. he was also having car battery issues. unrelated to my issue, he want to make sure his problem was the battery and not something wrong with his car. ( he was right, it was the battery and plans to buy one later this week). so we both brought our batteries up to the store. My husband talks to the guy at the counter first and tells him he wants to check a battery and the price of a new one. He then tells the guy he has no idea what going on with my situation and that i could handle that. I tell him i bought this battery a couple years back I'm have an issue with it keeping a charge. He then rudely begins talking to my husband ( who knows nothing about my issue because i actually do work on my own car) instead of me (wouldn't even look at me) about what i could do. In fact the whole time it seemed like us walking into the store just ruined his day, even though we were polite and friendly. We were both confused ( I'm going to assume he was just having a bad day).So i initially just wanted to get it checked and charged, i didn't think it was going to be a bad battery.nnSo i stop by to pick the battery back up the second guy was very friendly A much better experience than earlier. i explain that i don't have my receipt and the battery is still in warranty and i had already spoken to someone over the phone who said they should be able to pull up the receipt in store. Well turns out when i got the battery our number for our rewards account didn't get add. So it wasn't linked to the account. After scanning the battery ( which was an O'Reilly's brand battery) the first employee i talked came to the counter and rudely said they would honor the warranty, but i could not get another warranty on it. I said okay ( which was kind considering how unfriendly and rude he was ). I hope your day got better if that was the issue. That's is still no excuse. I've worked in customer service since i was 15.

We had to return for the proper part because we were given a part that didn't connect the lower outer tie rod ends. We went looking for a bolt that snapped off, but had to buy the whole connector.

I don’t know why I went there again because every time I go there I say never again. I always seem to get the sane lady to help me. Unfortunately and she is just so miserable and rude. She seriously gets irritated if I ask a question. She clearly hates her job. I ended up walking out and going down the street to Auto Zone to buy my stuff. I will never go back there My neighbor warned me about her to. He’s a mechanic and he won’t go back either. Someone should should let the owner know how his manager Linda is treating people. Definitely lost my business because of her!

Great service, great oil filters, prices for oil 5qt are reasonable too.