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Pottery Barn

268 S Adams Rd, Rochester Hills, MI 48309, USA

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Detailed Information

Place Types Furniture store
Address 268 S Adams Rd, Rochester Hills, MI 48309, USA
Coordinate 42.683874,-83.1924519
Website https://www.potterybarn.com/stores/us/mi/rochester-hills-vlg-of
Rating 4.1
Compound Code MRM5+G2 Rochester Hills, MI, US

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 7:00 PM
Wednesday 10:00 AM – 7:30 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday 12:00 – 6:00 PM

Photos

Reviews

Kelsey Bryer (01/07/2021)

They have terrible customer service at this location. We were told the bed we ordered the first week of November would be in by the first week of December, possibly mid-December due to shipping delays with covid (totally understandable and we were fine with that). However, two weeks passed from the date our order was supposed to come in and we called for an update. They told us that they don’t get tracking information per say from the trucks/warehouses delivering and that it would most likely be in the first week of January. So far, nothing yet and no phone call. We completely understand shipping delays and understand this is out of the stores control. However, they could call on the dates they tell you the item is supposed to be delivered to say, “Hey, just checking in, wanted to let you know we haven’t received your items. We’ll let you know when we do.” If they had good customer service, they would be calling or sending an email to update their customers. It’s OK if you don’t have a delivery date, it’s OK if you don’t know much, but at least let check in on your customers instead of us having to repeatedly call you.

Bree Wood (11/21/2020)

The girl who answered the phone here started asking me questions about online inventory when I called to check if they had a product in stock. I wasn’t even online so her questions made zero sense. She was not listening to why I was calling, seemed very flustered and unable to help. I asked to speak to a manager and she put me on hold for over 10 minutes without returning to apologize or provide any updates. This store needs to work on better training and teaching their employees what great customer service looks like. Not impressed and will not shop at this store in the future

Rebecca Perry (02/25/2021)

Definitely has the best textiles in town. I love this store.

Dwight Diener (02/20/2021)

i love this store...laid out well and sales consultants are very helpful...

Ellen Krepisiak (06/20/2020)

What’s not to love here, great staff and beautiful variety for home decor. I can always find a perfect gift idea and of course add something for my own home. Was so happy to be able to shop here again this week, I really missed it.

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