Dayton Freight- Kalkaska

Terrible experience with this company! Started out with a conversation with Julia who was very curt when I tried to understand how my products would be delivered. We spent 15 minutes talking about the details because our items were heavy and large and I am a 5’ girl. Julia said they were only required to deliver to our door, unless there were steps, then just to the driveway, and would not even move it into our cleared garage so I could get it to a protected area. Skeptically, I scheduled the delivery with them in spite of the limited services they were willing to offer because I didn’t see any other option at the moment. Sadly, things got worse. The company called the next day ready to deliver our items...in their 18 wheel semi (Julia never mention this or asked any questions about where we live). The driver, Richard, who was very kind and professional, required a two lane driveway that had enough space to turn a semi around in. Really? It seems like that would have been worth mentioning. We live in a residential area, up a windy hill, right off a major highway, with a 4 car garage area with ample turn around area for most trucks (FedEx, UPS, etc.) but a semi?! I don’t know many residential locations where this criteria would be met. We told them this would not work (shouldn’t they have looked this up on Google Maps?!) and did they have a smaller truck that could fit up our driveway?....the answer was no. The only other size truck they had was a flat bed which is also too big to get up our driveway. The manager, Nick, wanted to drop our 400lb, 7’ long palette off along the highway so we could load it into and out of our pick up truck (if we had one) ourselves. They said they would not help us with any of this. What I later learned, and Nick neglected to mention, was that once they dropped the palette off, they were no longer responsible for any damage that might occur getting it to the top of our driveway or any injuries that might happen to us trying to do this. When we asked them if they could have another carrier with a smaller truck bring it to the top of our driveway, they told us we would have to pay for it. In my opinion, Dayton Freight should have chalked this up as lessons learned, and paid for another delivery company to come and take care of us as soon as possible. That is not what happened. Instead we were left with no information and no plan at the end of the day. Keep in mind that this freight company was selected by the manufacturer who was providing replacement products for us because the first delivery of their product came damaged from another delivery company. All in all, if you need to have something delivered to your residence, unless you are prepared to deal with this type of poor customer service and have space for a full size semi to turn around in your driveway, I would never recommend them.

Great ppl to work with

Good people and very friendly