McVety's Hearth and Home

Started out thinking this would be great. Went above and beyond to see if they were able to get me the pellet stove I needed. Even better, they quoted me a price, far lower than expected. Then it started. I was called back and told that the quoted price, that I made a down payment on, would not be honored. Instead, $1000 bucks more was added. After two more weeks of trying to work something out; and calling in to see if any progress had been made, I finally told them to just refund my deposit. My business was very obviously not important to them at all. Tried very hard to give them a chance and I am so very disappointed in the place that was recommended by so many. I would not recommend them at all.

I first contacted McVety's inquiring about a wood stove. Pete came to do a consultation at our home and right off the bat I was very impressed with his professionalism and thoroughness. In addition to providing me more information on the wood stove we were thinking about he also gave a suggestion of a pellet stove because of the convenience factor plus it being much safer with a two year old in the house. After some deliberation we followed his advice and went with the pellet stove and honestly I couldn't be happier. The turn around time in installation was very reasonable considering the demand level going into the winter. After a couple weeks of having the stove installed I had a few questions about the stove operation having never had a pellet stove before. Despite how busy they were, Pete personally came back out just to make sure I was 100% comfortable with everything. That kind of service after the sale really impressed me. Now into the cold temps of December we're really loving the kind of warmth that only a solid fuel burning stove can provide.nMcVety's was the only stove shop that we actually had come give a full site visit and I knew I wanted to buy from them, however, being a diligent shopper I also called around to get quotes from three other stove shops in the area. Turns out McVety's also had the best price. Not by a mile but certainly a couple hundred dollars less. Even if they were a little more I was going to buy from them anyway but to also have the best price was a pleasant surprise.nLong story short, I highly recommend McVety's after doing business with them.

McVety's did a great job in repairing our fireplace insert, very thorough, professional and efficient. Because they are overwhelmed with demand it took a while for them to get to us. Once we were on their schedule the technician came as promised, and was thorough, professional, and efficient and reviewed our use of our equipment with us as well. Thanks for a great job!

Amazing service and knowledge of woodstoves!nnI had experienced a few problems with my Regency woodstove. Pete came and diagnosed the problem and within weeks had a solution. The invoice wasn't over the moon for the services rendered - it was more than fair. I wouldn't hesitate recommending them to anyone. I appreciated the time and effort they made to make my home warmer. THANK YOU.

Bought a fireplace in Bangor a little before they closed. Paid them to have it installed also. We were remodeling our old farm house and could not have it installed right away. We were finally ready to have it installed in early fall. Installation went great. We were away traveling and our house was still being remodeled. We moved in towards the end of November. We knew there was a few pieces left over as the salesman told us he wanted to be sure they had enough to do the install as it was not just straight up through the roof. We finally got around the first of March to deal with the left over pieces. There was a number of expensive pieces of chimney piping and elbows. We loaded them in our truck and drove to Yarmouth. Spoke to the manager and she looked up our invoice from the Bangor store and said lets look and see what you have. This was from about 8 months ago. Took every piece back and gave us a full refund on all pieces. Had a check arrive in the mail in less than a week. The manager could not have been nicer nor more professional. This told me everything about the ownership and how they treat their customers. Thank you for everything.