Verizon Authorized Retailer - TCC

We had an amazing Verizon rep assisting us with a couple of issues and a purchase yesterday. Andrew in the Romeoville, IL, store is so knowledgeable, amiable and helpful re equipment and process we just want to give kudos!! Verizon, Andrew is a keeper!

This store is great very helpful when calling for information! I walked in the store and Anicelle helped me I am not a well educated when it comes to technology and she went above and beyond to help me understand, made me feel important and I walked out with 4 new products I will now continue to come here instead of the other options as this one is the best!

I had a fantastic experience. I went on super bowl sunday and not surprisingly, there was not much staff on hand. Andrew was the only rep, and he was knowledgeable, energetic, and very capable of managing multiple clients and calls at once. He helped me get a new iphone and walk me through the transfer process, as well as the pricing. For running a one man show, he did an especially impressive job.

Anicelle is the BEST! She was extremely professional and knowledgeable in all aspects. She went above and beyond to satisfy the needs for my family and I as well as Bri. I’m impressed with the customer service we’ve received! Amazing!!!

I went into the store to get two iPhone 12's. One for myself & one for my daughter. They only had limited stock since the phone just came out which I completely understand. My daughter was able to walk out with one but they told me that the black iPhone was not in stock and i would have to come back another day. They said they ordered me one and would call me as soon as it came in. A couple day's passed and they called me and told me to come in. When I arrived at the store they were busy. I had to wait. Once i finally got with an employee they started transferring all my information from my iPhone to my new iPhone. Then an issue Occurred. They said it was Verizon's fault! The iPhone 12 they had for me was pre order for another customer. But the customer canceled the pre order. While my information was transferring the employee was on the phone with Verizon because the iPhone 12 was saying locked!??? According to Verizon if a customer cancels their pre order the store has to wait 3 days until they can sell it. Well apparently the iPhone 12 they were trying to sell me was not canceled 3 days ago. The employee that was helping me apologized and told me they could not sell me this iPhone 12. Now after sitting and waiting to be helped and then sitting waiting for all my stuff to be transferred to this new phone for them to tell me i am walking out without a new iPhone i was not happy! The employee told me for the inconvenience they would give me a free screen protector and case. The employee told me they would order me another iPhone 12 and let me know when it comes in. Well today 11/25 i still have not received a call from this Verizon store regarding my iPhone 12 that was supposedly ordered for me! It has been over a week now!nnWhen i got home my daughter noticed that my phone was not making phone calls or receiving texts. Come to find out when the employee was trying to set up the new iPhone 12 and transferring everything he canceled my number, i then had to sit on the phone with Verizon for an hour for them to re activate my new phone.nnEXTREMELY HORRIBLE EXPERIENCE!!!!!!!!!!!