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T-Mobile

1007 S Rand Rd, Lake Zurich, IL 60047, USA

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Detailed Information

Place Types Electronics store
Address 1007 S Rand Rd, Lake Zurich, IL 60047, USA
Coordinate 42.1805081,-88.0811004
Website https://www.t-mobile.com/store-locator/il/lake-zurich/rand-rd-o
Rating 3.9
Compound Code 5WJ9+6H Lake Zurich, IL, USA

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

Photos

Reviews

Alex Sheen (12/28/2020)

Our family needed to switch 3 lines and the process could not have gone any smoother. Tom Chung helped us tremendously navigating the process; from making sure our lines were transferred correctly to helping us ensure that promotions were correctly applied to ordering our new phones, the entire affair was as painless as we could've hoped for. I've had to visit/work with other T mobile locations and I can't say I've had anywhere near the same experience.nnI would be remiss if I did not highlight Tom's level of professionalism and helpfulness towards my family. He was super patient and super understanding and really just held our hands the entire way so if you're in need or help be sure to seek out his assistance, you won't regret it

Christine Buttitta (12/15/2020)

Went in tonight to switch 4 lines from another provider! Everything that could go wrong did! Carli was amazing! She was patient, cool, calm & collected! Not only was she professional, her attitude kept me calm! We hit snag after snag regarding my switch of service! Honestly, I truly appreciated how she handled herself & was so sweet explaining everything to my family! Class act all around. Makes me even happier I made the change to T-Mobile.

Jay rios (03/03/2021)

Kelly helped me out she was definitely great highly recommend her for your t-mobile needs. Thanks again Kelly.

Ksenia bukhovetsky (02/17/2021)

I purchased a Galaxy Watch but ended up returning it. Since I paid with cash, the store told me that they can't refund me and that corporate will send a check in 1-2 weeks. I waited close to a month and called corporate to check on the status, who had no paper work on my refund and said they can't issue the refund, the store should've. I got intouch with the store, and supposedly the manager (Anthony I believe is his name) opened up a ticket to resolve the issue. He was supposed to call me back 2 days ago with an update and of course didn't. Terrible customer service. Time to switch to a different company.

Anna Shum (09/16/2020)

Went in today because one of our lines got cancelled out of nowhere. Varo helped us out and had a awesome attitude the whole time. He got everything sorted out in no time no problem and apologized for any issues. Great service and awesome people working at this place!

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