Verizon Authorized Retailer - TCC

Chabele is amazing! She was allnAlone in the shop in Glen Ellyn & she handled multiple customers & issues at the same time without getting frazzled in the least. Plus she knew EVERYTHING Best phone experience I’ve ever had. Fast , polite, knowledgeable & helpful

I have visited the Verizon store in Glen Ellen several times over the past 2 years. Chabeli has been working each time I stopped in for help. She is polite, courteous and a great representative of your organization. She deserves a raise.

Recently purchased a new IPhone and was told to contact my cell provider. My first visit to a Verizon “corporate” store was a waste of time. They said they couldn’t do anything in store and hand wrote basic directions.nnThe instructions turned out to be no help so the following weekend I headed to my local Verizon store. The sales tech, Romeo, couldn’t have been nicer and more accommodating given I hadn’t made a prior appointment that the corporate store and Apple required.nnFor the next hour, Romeo worked on trying to fix the connection problems. When he couldn’t he called his manager who worked for more than 20 mins. with Romeo to no avail. Unwilling to give up, Romeo called the Verizon Corp tech department. After another 30 mins. the problem was solved. Romeo then proceeded to check out the rest of my phone to ensure everything worked before I left.nnI was so grateful that Romeo was there and so willing to help even though his store would get nothing out of the encounter. Hence the reason for this review. Romeo could have easily sent me packing like Apple and the corporate Verizon store did. But he didn’t. He provided outstanding customer service and he cared. I can’t say enough about the night and day difference from my earlier experiences.nnThank you hardly seemed adequate so I hope anyone reading this will visit this store and support them as we need more people like Romeo, his manager and the tech support behind them!!

Went to a couple different locations and none of them compare to the customer service experience I got at this locations. Chabeli was so thorough when she was explains the price breakdowns including taxes, she offered me better service for a more reasonable price and her manager Kelly was extremely helpful and kind as well.nnThank you ladies for such a great experience, can’t wait to receive my new Apple Watch for Christmas!

Chabeli, was amazing! Here service and knowledge was amazing. Thank you so much for your help!!