Big Bear Movers - Apartment Moving and Relocation Company in Arlington TX

Wonderful service! Guys are pros and their supervisor Rodney is charming and makes the process so easy. Super smooth move, very simple pricing, and they went above and beyond to help me out short notice. Thank you!!

The movers were very courteous they were more worried about my belongings than I was. There was no hidden fees just exactly what they said. If you are local call them no one else

They did great job. Will use them again thank you guys.

I have never been more disappointed with a moving company and I have used quite a few. Firstly, the group was supposed to show up at 8am and didn’t arrive until 9:45am. Almost 2 hours late. They took their time trying to figure out what to do and packing up items, even though they knew we were on a deadline and were already running late. They wrapped and packed up our refrigerator before realizing it wouldn’t fit through the door. They then took our front door off the hinges, and realized it still wouldn’t fit. They then unpacked the fridge and took off the doors and had to repack everything.nThey ended up not leaving the house until 2:30. It took 45 minutes to get to the new the house and they ended up getting into a fight between themselves and then did not work together much after that.nWhatever tape and clothe they used to pack up our items peeled the wood and paint on multiple of our furniture items. They hit and left marks on multiple walls. They were careless in leaving large wood pieces leaning on walls and letting things fall and mark up walls and the floor.nThey also took apart all our sofas to bring them over and did not put anything back together once we got to the house. Everything was left in the room for us to finish.nWe had family at the house and they would hand them chairs and items from the truck and expected us to help them move things.. So what was the point of hiring them?nThe carpet in the house was white/light grey, and men did not wear shoe covers or take off their shoes and left mud stains in MULTIPLE ROOMS. This is a brand new house that was just built. I politely asked that they wipe their shoes before stepping on the carpet or removing their shoes since they didn’t have covers. The response I received was, “you expect us to take off our shoes every time we go in the room?” I said “it would be considerate if you would wipe your shoes considering the carpet is white and there are already stains.” The gentleman turned around and walked away. After that they left everything in the hallway and when I asked them to please put them in the room, the response was, “so now you want us to walk on the carpet?” We ended up putting sheets on the ground to prevent further staining.nI believe that entire encounter was completely unprofessional, rude and was more than enough.nOne gentleman dragged a mattress on the sidewalk before bringing it into the house.nTwo of our tables had a glass center and they left all that unpacked at the old house, and we had to go back and get it.nThey also told us one of the beds didn’t have all the screws and it had already been missing and not to “blame them.” When we went back to the old house, we found the missing screws on the ground.nThey dented our refrigerator and it wouldn’t work and we later found out when they had unpacked the fridge and cut off the packing tape, they cut one of the wires in the back. We had to buy a new wire to get our refrigerator fixed.nThey did not even finish unpacking and left all the bed and things for us to put together ourselves.nWe were busy putting the rest of the furniture together and had a friend pay them and they charged us for 8.5 hours. They stayed until 5pm. So in actuality, they stayed for only 7.25 hours and that’s including a 45 minute drive to the new house.nWe have to pay to fix our refrigerator, clean the carpet, and all the nicks on the walls ourselves. And we also had to spend a few hours putting together the rest of our furniture.nI have never been more frustrated with any company we’ve hired. We paid $1000 and they actually expected us to pay $1250.nI have used companies for half the price and have had drastically better quality and service. I will never be using this company again and will tell everyone I know NOT to use them.

Big Bear was able to help us move my father with less than 24 hours notice. They took good care of all his belongings and were very polite. Thank you guys for a job well done!! Kristi