Rent 1st

Dakota & Jake were amazing! They made sure I got exactly what I needed and in a timely manner after running into an issue with the appliance I was initially renting! Very professional and kind! Best customer service ever! Great job gentleman.

Great customer service! Very friendly!

Was a great place to rent from. Now it's horrible. We have been renting about 2 years now the last manager was understanding and willing to work with us. The new manager is very disrespectful and raises his voice everytime something doesn't go his way. Wouldn't recommend rent first to anyone with the new management.

Long story short, I was renting a dryer from them, I got it last November. Today I called to to have them pick it up simple enough as I bought a new dryer out right. Talked to the store manager Chris and he informed me I had a washer not a dryer. I explained to him no I have a dryer I don't have any washer from you all. He told me that was not true and told me I was either a lier and thief, or that I was confused and we're I got the dryer. I tried to tell him that was not the case, and at that point he told me I was lying to him and he was pressing charging against me for stealing a washer from them as that always happens to them. And then he hung up on me. So I went out to the dryer and got the model and serial number off of it and called Chris back. I was trying to tell him I had the serial number for him to look up but he kept talking over me.until I finally told him to shut up and listen. I gave him the serial number and guess what it wasn't a washer it was the dryer that I rented fr them. And according to him the dryer was showing to be somewhere else but not at my home. I told him again we could of talked out all through if he would of listened to me instead of calling me a lier and a thief. He said well the paperwork showed it was a washer, and I informed him he was the one who wrote the paperwork up not me, and secondly he was the one who went over the paperwork. So for him being stupid I almost paid the price for his mistake. And I might be the one who files charges against rent 1st for saying I stole from the and they were filing charges on me before he would even listen to my side of the store. Chris needs to be fired he is not a people person and not the sharpest tool in the shed.nAnd if this always happens to them, then maybe it Chris screwing up the paperwork.

If you ever have to be one week late don’t go to these guys, I posted a picture where they called me 9 times back to back as I was on the other line doing a phone interview, and they do that all the time, they have banged on my door while I ran to the store scaring my kids because of their persistent banging, why is there a late fee if you’re not allowed to be late if you need to be, I always pay them what I owe them sometimes things just come up and this place does not understand that, if I knew how they were then I would have never rented from these people.