Dunkin'

I never write bad reviews but this has been the third or fourth time i’ve gone there 30+ minutes after they open and no one takes my order or comes to the window. I work early and this is one of the few places open.

Place an order via app for 6 dozen donuts mixed. Received confirmation they would be ready shortly. Arrived 30 minutes later and they didn’t have order. Tried to blame me for driving up instead of walk up. I said okay I will get out of my truck and walk thru the door and they still will not be ready. When I received. Donuts were not variety, they were crushed. No icing. I called manager and they were extremely rude and still making excuses. Terrible customer service and the worst service recovery. This is the porters neck location on Hays lane

Believe the awful reviews because after several personal experiences from this place this is the worst dunking donuts in Wilmington! The ice tea, coffee and everything has been horrid. We drive across town to Krispy cream to avoid this place. This place is in dire need of new management and customer service badly. Just fire everyone and start over again.

Jeffery the manager in Hampstead was terrific.

I paid $7 for my order including a toasted bacon and cheese bagel. I got cold cheese and one piece of cold bacon slapped on a bagel. I drove back and go in for the manager to tell me that’s dunkin protocol! I’ve never gotten a cold bagel from another dunkin with one piece of bacon. What happened to pleasing the customer, manager was snappy and defensive! Rude!