Cookies & Cupcake By Design

great food with quality ingredients. really nothing but enjoyable experiences here, i'll be back. the prices are good for what you get. feeling here is like a restaurant in fort worth i liked.

My sweet friend sent our family a bouquet of the emoji cookies- sugar cookies with frosting. They were DARLING!!! The presentation was darling. However- they tasted terrible!! They tasted old and stale and had zero real flavor. I don’t know what their “gourmet” cookies taste like, but if it’s anything like the sugar cookies I would steer clear.

Short Version: I ordered cookies. They weren't delivered. The company wouldn't refund my money. Fortunately, I paid using PayPal. After going through the PayPal channels, I was able to get my money back (but it took nearly three months because I kept waiting for the cookie shop to issue a refund). I'd go somewhere else if you're looking for a gift. Long Version: I ordered cookies for my mother-in-law for Mother's Day. They were supposed to be delivered the Saturday before. On Saturday, my mother-in-law received a call saying the delivery person needed help with an address but didn't leave a phone number (the address is very simple, by the way, so there really shouldn't have been an issue). My mother-in-law called the number on the caller ID and left a VM. She then looked up the number for the office, called the office and left a message. No one called her back. I called on Monday after Mother's Day. They said they had her message and asked if I'd like them to deliver cookies or give me a refund. Since Mother's Day was over and I didn't trust them, I asked for a refund. It never came. I called repeatedly but never got a refund. I ultimately contacted them through PayPal. They didn't respond, so I escalated it to PayPal and they found in my favor. I eventually got my refund, but it created a headache. And, worst of all, my mother-in-law never got her gift.

This was a fun gift to give my husband for our anniversary. Were were separated by 1200 miles on our special day and he loves sugar cookies. So ordering a cookie bouquet was a win-win! Thanks

I have been getting cookies from cookies by design for many years. This location does a great job. I highly recommend them. They are very kind, helpful, and always have good suggestions. Great delivery service as well