TWO MEN AND A TRUCK

Fay and his team, at Steve's request, came and worked hard at the last second. I appreciate them!

Updated to address the false claims that we did not pay. We actually called to pay multiple times. We had to wait 8 days from the day we first called to report issues for a response back. We called and email as well during this time to try and discuss issues and were told to wait to pay. When they did call I was told they’d reach back out within 24 hours, but did not. When they finally did reply it was via email as they called when I said I wasn’t available. I replied my husband and I had to discuss their “resolution” since no manager would call us, but we’d get a 0.5 hour credit. The next two days my husband called, leaving voicemails asking to pay, and no one very returned his call. He only stopped calling when the total came out of our account. Without anyone very talking to him or I. This review was posted the day after they took the money from our card.nnI would be very careful using this company. Estimations of size of truck needed are inaccurate, their own movers told us repeatedly this is always an issue on moving day for them. They charge you by the hour, so be sure to watch how long they spend moving. In our case we had issues with one of the movers holding the crew up and slowing them down. There was a lot of wasted time and I’m not sure what his role was other than slowing progress as he moved about only a few items. I saw him constantly stop the other 2 and make them wait to move items. We had to get him away from the 2 main movers so they could work! Also, their office is super slow to respond and it was impossible to get a person on the phone after my initial estimate. All their trucks are 26’ so use a move estimator! If they come out and don’t fit everything they will not send a second truck. The movers refused to move a bunch of stuff that day because the truck was “full” even though their was a good 4 feet left on the truck, and another 2-3 feet that was only used sparingly. We had to rent another truck from uhaul for those items as we’d already filled our cars with valuables like artwork. When trying to call to get a second truck or find a resolution with the office we couldn’t get anyone and the movers wouldn’t wait so we didn’t have any other options. It took 1 week before I got any response to my call/emails. I never heard from anyone other than the their office person in our area I’d been speaking with already. They offered us a minor credit (.5 hrs off) because the move didn’t take as long as estimated. In reality we paid for less time because they moved significantly less than they’d estimated, so of course it was quicker. We incurred the cost of an additional rental vehicle on the day of moving because they wouldn’t put items on the truck. There’s so much more to our experience that really soured us from this company; from the unprofessional attitude of the lead mover who bad mouthed his office both days they were out, to the attitude of the office who take zero accountability for their poor services and issues with the movers. Whoever the managers are above the office personnel was too busy to call or respond to anything so it was clear that we were of little priority to them. We certainly won’t be using them again, and if I could give them zero stars I absolutely would. Worst company I’ve dealt with in a long time.

We used these guys for a last minute move within the city a couple weeks ago. They showed up on time and did a great job. We were working on a budget and they did their absolute best to complete the job within the time limit. I am grateful that they worked us in their schedule and performed so well. Hugo and Rashad were a great face for their company! Thanks guys.

I've called several times without an answer