Map
Detailed Information
- Place Types Bakery
- Address 2850 Paces Ferry Rd SE Ste 420, Atlanta, GA 30339, USA
- Coordinate 33.86582,-84.46856
- Website https://www.coldstonecreamery.com/stores/20730
- Rating 4
- Compound Code VG8J+8H Atlanta, GA, USA
Openning hours
- Monday 12:00 – 10:00 PM
- Tuesday 12:00 – 10:00 PM
- Wednesday 12:00 – 10:00 PM
- Thursday 12:00 – 10:00 PM
- Friday 12:00 – 11:00 PM
- Saturday 12:00 – 11:00 PM
- Sunday 12:00 – 10:00 PM
Photos
Reviews
My first time at this location and the customer service was horrible.nnThe woman who took my husband’s order looked so annoyed and irritated (it made me uncomfortable to order).nnSo I waited to place my order with the gentleman (associate) and he was just as bad. Stopped me in mid order saying he “only takes one order at a time” with an attitude.nnUpon leaving my smoothie and my aunt’s smoothie was not blended out properly (filled with lots of ice). My Husbands was nicely blended I will say that.nnI ended up drinking my smoothie crunching on ice too afraid to “bother” the associates to blend it out better.nnIt’s just crazy that placing an order was so tense and then I got a half blended smoothie. I was not even going to write a review until I seen how many others have dealt with bad customer service too. Made me feel better that it was not just me.nnThis establishment has to do better. Customer service is obviously an issue here. I have never been to an ice cream shop with mean employees. It’s suppose to be a happy place.
WARNING! DON’T GO HERE!nWas told they don’t do refunds or exchanges, there is no district manager, no store manager, and no store owner. Was told the only thing I can do is call the corporate number on the window.nn*Update* I called that number and a lady told me they DO have a district manager and store manager (obviously). She said the manager would be contacting me. It’s been a week and I haven’t been contacted.nnI came at 10:30pm on 10/3/20. The supervisor was a tan guy.nnMy ice cream had the consistency of chewing gum. My friends did not. I took it back in to ask for something different and was told that’s not possible. And was told that’s just how the ice cream is, gummy texture. Which is not true because my friends did not have that texture and actually tasted good.
I think this is my last time going to this location. It’s absolutely ridiculous to not even be able to enjoy our purchase because the ice-cream is melted before they get it into the cup! I don’t know why their freezer is not cold enough to keep the ice-cream solid enough. By time I drive 10 mins home I can’t even enjoy my ice cream yet I have to refreeze it! Shame on this location!!!
Unprofessional staff- they don’t greet you; don’t offer you any samples and their cold stone is technique is bad as well. I took their founders choice which was a brownie and caramel in sweet cream base and it tasted horrible. I had to throw it away. It wasn’t even thick like cold stone ice creams are supposed to be. I have been to this branch last year and it was very good then.
Customer service was terrible. Too many staff members behind the counter which made the process of ordering the ice cream feel rushed. All but one or two associates had a peppy attitude upon entering the store. We were welcomed with a dry hello as if they didn’t want us to be there. The male associate who rung the order up had the nastiest attitude when requesting to place the cup of ice cream into a larger cup and in a bag due to them making us aware that the ice cream was super soft. One of the female associates (long brunette hair) who made the order acted as if I was inconveniencing her regarding how I wanted my ice cream to be prepared from placing a lid on it to go and an extra spoon. Definitely will not come back to this location when coming into town to visit.
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