Closet Factory

Excellent customer service. Neat and professional installation. Beautiful quality of materials and workmanship. We love our new closets!

My designer Ashlee was amazing! Easy to work with, I would definitely use her again for my future projects. Very knowledgeable and professional.

I got 3 estimates. Closet factory was the most expensive, but I went with them anyway because I thought you get what you pay for. Wrong.nnThe installation date was set and I was told it would be a 3 day job, starting on a Monday in early December 2016. The week before, they told me they were running behind schedule and wouldn't be able to come Monday, other than to deliver a couple of items. They were to start Tuesday and finish by Thursday. I could write a book about all the problems we had, but for the sake of brevity, I'll just list them here: The glass for one of the desktops did not come. There were drawers that were the incorrect size. Panels that didn't fit. We had very limited height on the desk to work with because we have a low hanging window. For this reason, we were supposed to use as much space as possible on the desk height, in order to give the legs room when in a sitting position. After installing the desk, i pointed out to them that they left about an inch below the window sill. It doesn't seem like much but we already had very little to work with. Plus, it wasn't like that in the plans. They had to redo that desk. The glass top for one of the desks still hadn't arrived. They inserted a couple of drawers that did not have the right fit and then had to break them off to remove them and redo that part of the other desk. When they started building the armoire and the bar, the installers inverted the design, so I had to let them know and then they switched it to the way it was supposed to be. Then the missing glass top came in for the desk, when they installed it, they cracked the glass on the OTHER desk. So now we had to replace the other glass too. After further inspection, the glass they had just brought in, I noticed it had a very obvious 2ft scratch that I'm sure they saw, but didn't mention it. I had to call them back into the house before they left and pointed it out to them. They confirmed it and told me they would have to replace both glasses.nBy the time they finished the work, the 3 day installation had turned into a month. One month of me having to be here for the installers. Making sure I was home for them to come back in and out. I'm not sure how many times they were here but I would say, for one reason or another, about 15 days. And every time they came, I would have to make arrangements, move or cancel meetings, clear my schedule for that time frame so I could attend to this, etc...nThey were very apologetic about the whole thing and offered to make it up to me. I suggested they build out a wall unit that I needed in my living room, at cost.nThe manager came by my house with the designer to measure the space and told me I would have a design ready soon. When they sent me the design, they told me that it would cost $7,500 and that for all my trouble, they would take $1,500 off the price. Now, we are talking about a wall unit for a TV. Two shelves and a cabinet. A couple of drawers. That's it. They had just done my entire office for $10k. My office consists of 2 desks with glass tops, 3 glass doors, an armoire, 2 display cases, 13 shelves, 4 wood doors leading to more shelves. 4 inset LED lights. And a small walk-in closet. The cost for this was $10,500. This was already about $3,500 more expensive than my next most expensive quote. We're talking about an entire 11 x 11 room plus a closet. And they want to tell me that the wall unit for my TV would cost me $7,500 and as a courtesy to me for all my trouble, they would be willing to reduce that price to $6,000.nHere is where I stopped being nice. The audacity of these people to take an opportunity to make it up to a client who has had to deal with their terrible service for over a month... instead of trying to do something good for the customer, they try to milk me for more money? The cost for them on that wall unit cannot be more than $1,000.nI then told them i didn't want the wall unit. If they wanted to make it up to me they could credit the $1,500 to the original project. But now they don't want to credit me anything. Beware!

My closet did come out nice, but they sent one rod that was the wrong size. I called many times to have it fixed, and it hasn’t been fixed. It’s been almost 3 months now.

We had an appointment set for Saturday at 930am. I called at 1030am thinking they may be running late. Left voicemail. Waited another hour an called again at 1130am. Left another voicemail. No call back. Finally we gave up after 1pm. I get a call 2 days later with excuses. Now they call me to see if I can give them another chance. Really showed how much lack of respect for someone's time on a weekend.