Anchor Pools, Inc.

Don't know if they have changed managers or not, last year we used anchor pool with no problem, opened and closed the pool, did replaced our pump and the gasket on our filter, all in a timely matter. This year however, pool was opened on a Tuesday , by Friday afternoon the salt cell union nut had busted, water spurting out. I turned off the pump and proceeded to fill out an online service request (it was after 3:30). I called early the next open business day, left a vm detailing the problem, did so again twice that day and again twice the following day. On the third day I made 1 more attempt (never got a reply) and decided to go with another company when I got an email that service had been done. Not the correct service I had requested (a smaller detail that the pool guy requested) but was then assured someone would be there either Thursday or Friday to fix our salt cell. Never happened, called Friday afternoon to find out it had never been scheduled but someone would be out today, You guessed it, no one ever showed up. It has been 8 days since the water has been filtered, can't vacuum the leaves etc. from the bottom, can't let the water down (thunder storms) it looks awful. Monday I will call another company as I should have done last week.nnUpdate... don't know if this review had anything to do with it, but about 30 minutes after posting, I received a phone call saying someone was on their way....they are here now so hopefully the repair will be done and the pump will be running and the pool can get back in shape to use, they have always been a good business in the past.nnPump is up and running, water flow is good, added a few bags of shock, hope it is clear enough tomorrow to see what I am vacuuming.

From start to finish HORRIBLE EXPERIENCE. I got the run around over the phone then told to come in,when I came in I was told they had what I wanted and I proceed to order then BOOM NOPE SORRY WE DONT HAVE IT BUT YOU CAN SPEND 3,000 MORE FOR SOMETHING ELSE.Had me cancel my other order with a different vendor wow what a joke. Buy else where is my advice.

Never returned phone call or email regarding hot tub service. They may be a great company but they never gave me a chance to discover that and for that reason I would never buy from them.

AvoidnUnprofessional. Poor customer service. They will say they have something they don’t then try to up sale you a hot tub. Avoid this place.

Great place to work for and great people to work for!