Schewel Furniture Company

EDIT: Today, 4/7/21 we were finally able to return the chair, that we never got. For the second time we were told that the chairs that had been shown in stock at the South Boston store were being used by management. That's awesome to know, seeing as we paid for one and they wanted to use it instead of selling it. Not sure how in a months time they were unable to order one at all. Not sure how we didn't even get an apology for the lack of customer service.. oh maybe that's it there was no customer service. We did ask to speak to the store manager but he doesn't work on Wednesdays and the last time I was in was his day to leave early, and the time before that he was not in.. guess he just manages his time off. Never again will I set foot in that store. I understand they prey on those who can't finance anywhere else and that's how they maintain business, it's just sad they are so rude and disrespectful to customers who pay in full at time of service. Its sad my husband had to use time from his day off to deal with the return, it's worse they think it's funny that a chair we paid for was being used by management rather than being sold. Wish I could take away the 1 star I was forced to give.nnMy husband ordered an office chair on 3/12 we were told another store had it and we would be able to pick it up next day... a week later we went to ask got told they would call us back, they never did, went back in a week later was told they would call back they never did, again a week later still haven't heard. Now basically just waiting for my husband to have a day off so he can go cancel the order. Could have paid less on Amazon had the chair here already hand had much much much better customer service. We wanted to try and buy local, never again from Schewels, they have the worst customer service and they just out right lie.

They deleted a previous review and that right there proves my point honesty is clearly not there top priority. When I write a review that is completely true they take it down. Used furniture being sold at new prices is wrong and so is selling roach infested furniture. Nothing but poor management and gossipers.

Courteous customer service from the moment I enter the store. Mrs. Hope has been my salesperson since 2010. She’s the reason I’m still a customer and of course the furniture is great. I get professional service with a smile. The leave the store very satisfied with my experience.

I went in two time to look at furniture once by my self the sale person Gwen was very nice and helpful. The second time with my wife. Everything went very well great looking furniture at a good price. That was on a Wednesday. Was going to get it that day, but Gwen told us that on Friday they was adding even more for the deal to be better. No interest financing for 12 month if I was approved.In Friday I got it done. Furniture on back order so will have to wait two weeks but that’s fine. I have been dealing with this company for over 30 year great people and great furniture.

Our salesperson, Pepa, was very helpful, knowledgeable, and friendly. My reason for only 4 stars has to do with the promotion that included interest free financing and free delivery. The financing deal was for only 4 months. No one that needed to finance a purchase could do that. The free delivery was to bring it in the 1st room they come to and leave it. No assembly. No checking to see if it worked properly.nI think the company would be better off to not make either offer as they are very misleading.