Home Express Furniture

Very friendly staff and easy sales process, nobody was pushy. We shopped around and got a good deal on our beautiful bedroom set and mattress. Big store, plenty to choose from. Safe and respectful delivery. Thank you, we will think of you the next time we need more furniture.

Don’t purchase from Homexpress bought a sectional on 1/13/21 was told delivery would be sometime end of February. Waited till the end of February didn’t receive no furniture and no call had to call home express. Of course home express blames the manufacturer. OK that’s fine then was told delivery would be around the end of April and that if I waited until April kelvin would give me a $500 credit, gave him the card information didn’t receive the credit. Filed dispute with bank. Will update later.

I can not say enough praises about Kelvyn and Home Express. Our first purchase was a bedroom set. Price, quality and customer service were amazing. Bed frame was a few weeks out so Kelvin loaned us a frame so we didn't have to put our mattress on the floor. Next we bought a Parker House sectional. Beautiful and comfortable. We have since purchased a kitchen table, which should arrive this week. Because the table and chairs were not going to be here for Thanksgiving, Kelvyn gave us a loaner so we could have our family at our new house. Everything is delivered and set up. If we need more furniture, we will definitely go see Kelvyn.

I purchased a chair and sectional from Home Express Furniture in early September and after 6 weeks called to check on their status. I was told they were still waiting on the sectional but the chair was in the warehouse and asked when I would like to pick it up. When I bought the furniture I was told that they would deliver but given that the fact that they didn't even have the courtesy to call and tell me the chair had arrived, I decided to just go pick it up myself.nAfter 2 more weeks I got a phone call that the sectional was in and arranged for its delivery. The sectional was delivered NOT as sold AND defective. The pillow fabric was not as purchased and the frame of one of the pieces and possibly two is/are crooked. There is a large gap between two of the pieces, and the back of the sectional, as well as the feet and seat cushions do not fit together properly. The salesperson touted the excellent build quality from the American manufacturer and I am extremely unhappy with the unacceptable finished product.nAfter returning to the store to get the fabric issue resolved, it was arranged to have someone come out and look at the sectional to resolve the issue. I took time off from work for the appointment and again extremely unhappy and disappointed with Home Express Furniture as no one showed up for the appointment, nor have they called to apologize and make new arrangements. Customer service is not in their vocabulary. Furthermore, Calvin, the owner, has yet to return my phone call to discuss the matter. I cannot recommend Home Express Furniture and suggest you buy your furniture elsewhere.

On June 4th I purchased a 7pcs dinning table at home express furniture. I explained to the supervisor that I needed my dinning table by that weekend which was June 7th he told me that this dinning table that I was going to purchase was in stock and that they would deliver Saturday June 6th. Everything was going perfect from my point of view until Saturday came along I got a call from the supervisor telling me that my dinning table was stuck on the pass that he would let me barrow the dinning table that was as display because he knew I needed it by that Sunday and that they would call me when my table arrived that should be the next Saturday of the following week i fine with that and told him yes that would be okay and that next Saturday came along nobody called me to tell me anything so I gave them another week to see if they would call me to notify me that my table had arrived. Well I got nothing so around June 11th I called left a message with one of the employee about My dinning table she told me that she would have one if the guys call me back never did I receive a call I called the next day same girl answered the phone told me the exact same thing never received a call I finally got information about on June 22th I was told that they were waiting on 4 of my chairs that they would arrive on Friday 26th I told the gentleman that I would wait for the 4 chairs to get here and he schedule me for delivery Saturday June 27th I got a call today June 27th at 10:18 am I got a phone call from Melissa at home express furniture I was informed that my 4 chairs did not arrive I informed them that I didn’t want the dinning table anymore and that my husband I wanted a refund keep in mind that this dinning table I paid over $1000 dollars for it I told by supervisor that they wouldn’t give my my money back that I was going to lose about 30% of my money and that I would have to pay the restocking fee of $269.20