Verizon Authorized Retailer – GoWireless

So refreshing to get good customer service! I just switched yesterday from Sprint over to Verizon and it couldn’t have gone more smooth. Urie helped me and he was so knowledgeable and helpful and he made the switch stress free. I highly recommend working with him.

I visited this store yesterday, and got sent elsewhere because the guys working here said they didn’t carry screen replacement (part of the program I PAID for) for my iPhone 11- they said they only had ones for the iPhone 12. So I went to the Sandy store this morning and they said that this second store is not a Verizon authorized retailer they couldn’t help me... got sent to yet ANOTHER store, Ft. Union location which was much closer than Sandy, I was FINALLY helped and was told that the screen replacement for the iPhone 11 and 12 are the EXACT same!!!!!!! So why wasn’t I helped at the first store? Hmmm interesting.... seems like I’m putting out the employees by asking them to help me with a screen replacement. Wish they wouldn’t just send me to another store to be someone else’s problem lol

Hard to trust a company that secretly adds charges onto your bill. Went into the store to inquire about an upgrade. Didn’t like the selection and left. Luckily, I received a notification while driving home that insurance and visual voicemail was added to multiple lines on my account. Got home and spent the next 30 minutes calling Verizon customer service to get the activity reversed. Zero respect for a business that fraudulently added fees. Will never go there again.

My experience with this Verizon location was most unfortunate. Last November, on Black Friday, a family member who shares my Verizon plan stopped by, in hopes of upgrading to a new phone, while taking advantage of a promotion that included getting the new phone at a reduced price AND receiving a $400 gift card. This phone was her second choice; the only motivation to buy it (rather than her first choice) was the reduced price and the gift card. She asked repeatedly while she was there if she qualified for this promotion. She wanted to be absolutely certain before she made the purchase. Both the manager of the store and the sales rep who was helping her assured her multiple times that she, indeed, qualified. One of them even joked with her saying, "If they don't give you the $400 gift card, I'll buy you one myself." She signed and made the purchase. Sadly, while she did get the reduced rate for the phone, she did NOT receive the $400 gift card. Once the time passed after which she should have received it, she contacted Verizon both by phone and by email. This led to a lengthy string of phone calls and emails spanning several months. Verizon told her she had to work with the Promotions department. The Promotions department said she didn't qualify for this particular deal and should contact Verizon. Back and forth, over and over. Then COVID-19 closed offices, but once they reopened, I went into the store in person to try to sort this out. The manager (the same one who assisted with the deal back on Black Friday) told me he could do nothing to help, that it was beyond his power to get her the promised gift card. I suggested that they credit our next bill for the $400, but he said he couldn't do that either. Soon after I left, he apparently looked into the situation further. He contacted my family member and told her he was trying to work with Verizon to solve this. In the end, Verizon took $200 off our next bill, so just half of what they owed. The manager told my family member this was non-negotiable. Obviously, they realized that this was their mistake or they wouldn't have given us the $200 credit, but they refused to honor their promise and make it completely right. They cheated us out of $200. This is absolutely not okay. I will never trust Verizon ever again. Their sales reps and managers make promises they have no authority to keep, just to make a sale.

They had exactly what I wanted/needed and at a great price. Best Buy did not have what I wanted.