Pottery Barn

I love their aesthetic but truly disgusted with customer service.nPurchased over $8500 worth of goods from PB but rue the day I walked into the store. Our experience is poor quality for the price and even worse customer service. Dishes ordered were substandard, deliveries promise on date were revised multiple times, tables with substandard finishes, items lost in delivery..... I'm just scratching the surface here! Go elsewhere and save yourself a huge headache.

Bought a custom velvet chesterfield sectional sofa one year ago that cost me over $4,500 and took 3 months to be delivered. Researched sofas for a year before choosing Pottery Barn. Bought samples to test in my home. They advertise on their website “made to last a lifetime”. Chose the “ Pet & Family Friendly” fabric since we have 2 little dogs. The one star is for the stores customer service , they were great. Otherwise it was “zero” satisfaction in the product. I am deeply disappointed in the sofa, so much I vowed to never purchase any furniture from them again. The quality is so sub standard.n1. The cushions never fit properly. No matter how I moved them around they didn’t lay right. So the sofa always has a disheveled look. Also the material has “ loosened” and has visible deep creases.n2. After only 1 year the interior fill of the cushions are noticeably worn out,. It just me & my husband and we don’t plop down, but when we first sit you can feel the base of the sofa. This is with regular rotation.n3. Its a maintenance nightmare. Its the absolute worst material for a sofa I have ever had. I am a retired designer & I cannot comprehend how their PB purchaser chose this. It collects every little piece of fluff & hair. The short nap of the “ family & pet friendly velvet” actually makes everything get imbedded in the material. It won’t budge with a wipe off or even the vaccum! I have a Miele vaccum & use the hose with a special pet hair removal attachment ( cost $40) that I have to literally press down & go over the same area at least 4 times to get it clean. It takes a solid 30-45 mins. to vacuum the sectional and it looks nice for 1 day! Within 5 days it looks like it has never been cleaned. Its a constant shabby, nasty looking mess. The rest of my home is a orderly clean place & the sofa, the centerpiece of my living area looks terrible.n4. I have been a regular customer of Pottery Barn for over 20 yrs. The main reason was I could always depend on the quality of their products & didn’t mind paying more. This custom sectional has been the worst furniture purchase experience I have ever had. I feel that I was cheated out of $4,500 for the product is worth less than half it. I invested in this sofa so it would last us for many years & look great. I year later, it looks like its 10 yrs old. This is with minimal wear from a older couple that have no kids over, never had a spill of any kind on it.nMy advise to you is to avoid ordering from Pottery Barn. Obviously their quality has completely dissipated into oblivion but they are still charging for above average quality.nI had photos to add but the options doesn’t seem to be available attach.

Forgot how much I love thiscstroe, amazing stuff!

Really helpful employees here. They go above and beyond to help with picking out your furniture.

It's beautiful, everything in there is exquisite. They had furniture in there that was on sale, I was crushed that I couldn't afford to buy it. It would have looked fabulous in my living room.