Helm

I bought a living room of furniture from Helm Home. All pieces were custom ordered. The furniture is fabulous. **The service at Helm Home is poor. The female that assisted us in choosing fabric was ditzy and unorganized. Once our fabric was chosen and furniture ordered, I requested fabric swatches. The designer forgot to order them and had an excuse that they must have been lost in the store. Each time I called to talked with the designer, she asked me to remind her who I was. When our furniture arrived, no know called to schedule delivery. I had to continually call and just so happened it had arrived. The delivery was made incorrectly. Helm only delivers M-F. There was no paperwork at delivery and no documentation provided by Helm of the fabric protection application or the company whom provided the service. This store has beautiful things but the service and communication is the worst I have ever had. I will use another store for my luxury furniture purchases. I would not recommend Helm Home.

I have been in furniture sales and design for the better part of 30 years. I managed a high end showroom in Salt Lake City and Park City for many years. I was looking for something new, so, in approximately 2013 I met with Mark and Chris Ross about a potential design/Sales position with Thomasville-Drexel Heritage. My meeting with them went well. They asked if I would like to meet with their showroom manager because she will ultimately be the deciding factor. I cannot remember her name, however, I met with her immediately after my meeting with them. I explained to her that I had incredible references, had vast knowledge and talent in terms of furniture and design, and also explained my history and what I could bring to their business. She stopped me in my tracks and told me that she would not hire me. She did not want to hire a man. She did not like to work with men, and felt like a man would change their entire showroom feel. She wouldn't even look at my resume or references. I was stunned that she just told me that without thinking twice. I left her office and never heard from her or the Ross' again. As I left the showroom and looked around, I noticed that their were no men working there other than the two owners. I had shopped there for years and purchased thousands of dollars worth of furnishings for my clients and never saw a man, other than the owners, working there. Why am I bringing this up now? With the world the way it is, and, all of the prejudice that we see, I thought that people should know who they are buying furniture from. I just went on the website and read their history and Bio and it just blows my mind that they can profess to be one thing when they have someone like this "woman" working for them. I live in Colorado now. I am, and always have been, very successful, and I had to put this behind me. Prejudice can be seen across the board. I am a better person for not working there.

We have furniture from Thomasville in many rooms of our house and I can easily say that the items we have purchased there are the best, highest quality pieces that we own. The difference in quality is easy to see. Because it’s made right, it actually looks better and I know it will last longer. Also, it’s so nice to be able to walk in and talk to a designer about colors, fabrics, and specific needs, without getting charged and without an obligation to buy something. The showroom is huge and the selection is great—lots of different styles, etc. It’s a Thomasville store, but they carry furniture from a ton of different manufacturers and have a lot of different styles available. For example, we bought a Bernhardt sectional in the same store and we love it. Chris, the owner of the store, is also really great to work with.

I gave 1 star, but in reality the store management deserves “Zero” stars. In September 2017 we bought our beautiful master bedroom and the dresser is sinking down in the middle, I called to complain, they come over a couple of times said they’ll replace it and one year and a half later, after many complain and empty promises, they still didn’t do what they promised. Very disappointed!!!

We love Thomasville! It’s pricey, but we view fine furniture as an investment, so we’re willing to pay for quality. Service is always friendly, and the designers are wonderful to work with. Tammy came out to our home to help us measure and visualize our sofa/sectional choice. What service!